JOB PURPOSE:
To ensure that the Utilization Management department delivers efficient and quality service to members and providers, monitors and enhances utilization of services for members and promotes achievement of compliance with all regulatory and accrediting standards by supervising the activities of the Utilization Management staff.
ESSENTIAL JOB RESULTS:
Coordinates day to day department activities by providing strong leadership through recruiting, training, coaching, teaching, and supervising the Utilization Management clinical and non-clinical staff. Establishes caseload assignments and measureable productivity metrics, develops meaningful management reports to reflect department activities and evaluation of programs to identify potential improvements.
Assures compliance with all regulatory standards issued by: Centers for Medicare and Medicaid (CMS), Department of Health Care Services (DHCS), Department of Managed Health Care (DMHC) and accreditation standards such as the National Committee of Quality Assurance (NCQA).
Trains and assists staff in the interpretation of plan benefits by clarifying and verifying the organization's policies and procedures and staying abreast of coverage issues for the Medicare and Medi-Cal programs. Maintains and updates the SCAN Medi-Cal Benefit Guidelines document.
Analyzes utilization by overseeing the collection and preparation of data and develops tracking and trending reports to evaluate staff productivity, contracted provider organizations and compliance monitoring.
Represents the Utilization Management department in appropriate Joint Operations Committee meeting with SCAN Provider Organizations; attends internal meetings and participates in SCAN committees and work groups as requested. Facilitates the Utilization Management Committee meetings.
Medi-cal and Medicare Integration – works to educate staff and oversee the following in regards to Medicare and Medi-Cal integration processes: Referrals, Service Denials, Member Appeals, Benefit Interpretation.
Contributes to the achievement of department goals and objectives by performing other duties as assigned.