Description
Job Title: Director of Information Services
Department: Information Services
Reports To: Vice President of Operations, IT Steering Committee
FLSA Status: Exempt
Summary
Directs and coordinates the development and production activities of the Information Services department by performing the following duties:
Essential Duties and Responsibilities:
Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
Recommends and develops plans for systems development and operations, hardware and software purchases, budget and staffing.
Manages the development, implementation, installation, and operation of information and functional systems for the organization
Develops, implements, and monitors management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
Negotiates and contracts with consultants, technical personnel, and vendors for services and products.
Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware.
Manages computer operation scheduling, backup, storage, and retrieval functions.
Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems.
Develops, maintains, and tests disaster recovery plans.
Other duties may be assigned.
Supervisory Responsibilities
Directly supervises four employees in the Information Services. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include: interviewing, hiring, and training employee; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform this job successfully, an individual should demonstrate the following competencies:
Analytical – Synthesizes complex or diverse information; collects and researches data.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Project Management – Coordinates projects; Communicates changes and progress, Completes projects on time and budget.
Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service – Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Maintains confidentiality
Oral Communication – Responds well to questions; Participates in meetings.
Written Communication – Writes clearly and informatively; Able to read and interpret written information.
Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build moral and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Change Management – Communicates changes effectively; Prepares and supports those affected by change.
Delegation – Matches the responsibility to the person; Gives authority to work independently; Sets expectation and monitors delegated activities.
Leadership – Inspires and motivates others to perform well; Accepts feedback from others.
Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Improves processes, products and services.
Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness – Works within approved budget.
Diversity – Shows respect and sensitivity for cultural differences.
Ethics – Upholds organizational values.
Organization Support – Follows policies and procedures; Supports organization’s goals and values.
Judgment – Displays willingness to make decisions.
Planning/Organizing – Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
Professionalism – Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
Quality – Demonstrates accuracy and thoroughness
Quantity – Meets productivity standards.
Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines.
Adaptability – Adapts to changes in the work environment.
Attendance/Punctuality – Ensures work responsibilities are covered when absent.
Dependability – Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Initiative – Looks for and takes advantage of opportunities.
Requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s Degree from four-year college or university; a minimum of ten years management and/or related experience; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amount such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have knowledge of Symantec Anti-Virus, Spybot Anti-Spam, OSI Core, Dameware Remote Access, Netop Remote Control, Nero Burning Software, Windows Operating Systems, Microsoft SQL Server, Oracle Database Software, RapidEye Video Software, Morvision, Arta Lending, Negios Network Monitoring, Symantec Backup Exec, BankWare Check Imaging, APC Power Monitoring, Digital Document Solutions, Accutrust, Legatos WebExtender Reports, Open Solutions cView system, Microsoft Proxy Server, Barracuda Spam Filter System, Microsoft Virtual Server, IBS Account, Cisco Router Administration, Dell Switch Administration, Internet, and the Microsoft Office Suite of products.
Certificates, Licenses, Registrations
Microsoft System Engineer Certification required.
Other Qualifications
Must be able to occasionally work long hours due to in-house processing commitment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop; kneel; crouch or crawl. The employee must occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
Work Environment
The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
