Job Description 

CUSTOMER SERVICE REPRESENTATIVE

Express Employment Professionals is seeking energetic, motivated, and customer focused candidates. This CSR position is for a local Boulder County food manufacturer. Position is full time and temp-to-hire.

JOB DUTIES:

  • Communicate with customers by phone, in person, and e-mail to ensure the best service possible

  • Serve as a designated customer contact

  • Answer customer questions regarding products, service, operation, and issues

  • Interview clients to get information, explain services

  • Receive/process orders, provide information on pricing, service changes, discontinuance, and shipping

  • Process proof of delivery for products or services, track customer orders, research missing/late deliveries

  • Process product returns or obtain approval for product returns, including working with vendors

  • Obtain credit records from credit reporting agency

  • Answer client questions, investigate/correct errors using client/company records, with calculator/computer

  • Adjust complaints concerning billing or services

  • Refer complaints concerning service or product failure to appropriate departments for investigation

  • Coordinate customer service needs with other departments as required to ensure customer service

  • Data input and management of customer orders

  • Work closely with other internal departments to ensure customer needs are met

  • Print and manage need for production orders

 


Job Requirements 

JOB SKILLS & EXPERIENCE NEEDED:

  • Fast and accurate data entry
  • Organized and detail oriented
  • Customer focused attitude
  • Strong and consistent work history within customer service management
  • Food manufacturing background a plus

 

 


Apply for this job now!
Report It  



Company Links:

Learn More about Express Employment Professionals
Employment Options with Express
Benefits
About Express
Office Locator
Who is Express Video
Apply for this job now!
Report It


CareerBuilder.com's Advice

For your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.  Learn More >>

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Job Overview 
Company:
Base Pay:
Other Pay:
Employee Type:
Industry:
Manages Others:
Job Type:
Required Education:
Required Experience:
Required Travel:
Relocation Covered:
Reference ID:
Location:
Contact:
Phone:
Email:
Fax:

Company Overview 

Express Employment Professionals can find you a work situation that truly fits what you want. Whether you’re looking for a new career or part-time hours, our employment experts give you the personal attention you need. Express has the connections to help you find anything from entry-level to the next step in your career. Whatever situation you seek, our business is to get you there. Contact Express today to get started.

Express Employment Professionals was founded in 1983 and is fully franchised, meaning every Express location is locally owned and operated. With a network of over 600 offices across the United States and Canada, Express has the connections in your community to elevate your job search. Express Employment Professionals founder Robert Funk best describes the mission of Express in saying, "For many people who have lost their jobs, often through no fault of their own, we provide great hope. Our mission is to help people find jobs and our client companies find good employees."
Register