Leasing Consultant

POSITION SUMMARY:

Responsible and accountable for leasing apartments and providing customer service to ensure maximum occupancy and resident retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Lease apartments through telephone sales and apartment tours with prospective residents.

·         Follow up and establish rapport with prospective residents and current residents.

·         Provide excellent customer service at all times.

·         Present apartment community in a professional manner at all times.

·         Coordinate move ins and move outs to provide for an enjoyable experience for all residents.

·         Manage lease negotiations, assist with resident retention and manage the renewal process.

·         Assist in providing and maintaining excellent curb appeal.

·         Maintain compliance policies and procedures as set forth from HKP and the Compliance Department.

·         Write work order requests, follow up with residents regarding completed work orders and enter information into MRI.

·         Assist manager with rent and delinquency collection.

·         Assist manager in providing account information to the property supervisor and credit agencies.

·         Assist manager with resident relations and enforce all community rules and regulations.

·         Supervise all neighborhood committee activities.

·         Provide outside marketing and establish rapport with local businesses and community agencies.

·         Assist with office organization by filing and maintaining organized resident files.

·         Other duties as assigned.

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS

·         High school diploma or general education degree (GED)

·         Market Rate Apartment Leasing Experience a plus

·         Language Skills - Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups.

·         Math Skills - Ability to add, subtract, multiply, divide by 10s and 100s.

·         Reasoning Skills - Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding.  Ability to deal with problems that involve few variables in standardized situations.

·         Computer Skills – Beginner experience with MS Office.