Dispatcher

Job Summary: Service Resource Coordinator needed to provide excellent coordination of all scheduled and emergency service calls. Responsible for delivering positive, polished and professional interaction with customers, interoffice personnel and service mechanics at all times. Will be a member of the Service and Contracting Team and will report directly to an Area Service Manager.   Will work with Service Mechanics, members of the Service Team, customers, and vendors.

Essential Duties and Responsibilities:

• Coordinates and schedules all service work for maintenance, quoted work, time and material, warranty, start-ups, emergency calls, training, meetings, on-call and any other directed activities.
• Ensures that all calls are properly entered in the dispatch software system
• Ensures all field schedules are updated and properly maintained.
• Ensures proper information is obtained and entered for all service calls.
• Ensures proper information is provided to the service mechanics to achieve proper execution, maximize utilization and deliver superior customer satisfaction.
• Oversight for procurement of needed materials and supplies.
• Maintain a positive attitude and communicate professionally for all customer inquiries including but not limited to customer complaints, re-directing service mechanics in a fast paced changing environment.
• Reviews documentation from service mechanics, vendors and customers to ensure proper filing, accounts payable, cost moves and billing are completed in a timely manner.
• Reviews all tasking and open work orders to ensure timely and required work is performed.    
• Ensures proper documentation is delivered to the customer as requested.
• Provide proactive follow up with customers, service mechanics and interoffice to ensue outstanding issues are resolved and all commitments and expectations are met or exceeded.
• Works with service mechanics, mangers and /or supervisors to resolve issues / problems in the field and helps provide solutions to improve on-going procedures.
• Provides timely and accurate billing of T&M and quoted work.
• Prioritizes workload and request to ensure customer and employee satisfaction are delivered.
• Enters data in software system to ensure proper billing rate and markup information are accurate and up to date.

Other Responsibilities:

• Establish and maintain effective working relationships with co-workers, supervisors and the general public.
• Prepares reports and correspondence, answers telephones and maintains files.
• Arrange and participate in meetings, conferences, and project team activities.
• Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, and fax, calculator, shredding machine and copy machine.
• Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions. Provide accurate and timely information.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role. Attend training and to develop relevant knowledge, techniques and skills.
• Adhere to health and safety policy, and other requirements relating to care of equipment.
• Other responsibilities as required.

About Us:
Tozour Energy Systems, Inc. is a full-service, HVAC and building automation provider, comprising  three business entities: Tozour-Trane, HVAC Parts and Supplies and Tozour Energy Services. The company provides customers with a diverse range of solutions including building automation, equipment services, energy conservation services, green building design, controls, parts, supplies and responsible technical support.

■ Tozour-Trane is a Commercial Sales Office for Trane/Ingersoll Rand and a leader in the

Commercial HVAC Industry in the Philadelphia/South Jersey markets.

■ Tozour-Trane HVAC Parts and Supplies is a factory-authorized parts distributor,

stocking a wide variety of commercial HVAC supplies, tools and accessories, with three

locations within the Philadelphia and New Jersey markets.

■ Tozour Energy Services is our team of energy professionals who provide retrocommissioning, greenhouse gas reduction plans and energy conservation strategies that

improve your facility’s reliability and efficiency.