Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:

• Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Supports the implementation of Company programs, procedures, methods and practices to promote TSI’s key messages and achieve a competitive advantage.

Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:

• Provides relevant information from the designated group to senior HR management to influence strategic decision making.
• Leads the design, development and implementation of the HR strategic plan and tactics for the designated customer group in collaboration with talent management and compensation / total pay departments.
• Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.
• Prepares, communicates and educates client groups and team on changes in policies and practices within the organization.
• Works in coordination with business leaders and designated financial representative to ensure cost efficiencies through the appropriate allocation of financial resources and utilization of tracking tools and measurements.

 Business Requirements - Providing functional expertise and executing functional responsibilities:

• Collaborates with shared services groups to meet business unit objectives. Partners with the compensation team to execute and deliver compensation and benefits programs that support and maintain all destination-employer initiatives. Partners with the talent management team to execute staffing and recruiting strategies that support customer needs, and to identify, develop and execute learning and training services and programs that support customer group needs.
• Consults and advises client group leadership concerning work unit performance and effectiveness; and corresponding individual performance and development that support organizational performance.
• Consults with appropriate HR staff, customers and legal department on employee relations concerns and complaints to ensure prompt response, consistency, and compliance with internal policies and procedures and external employment laws and regulations. Conducts and provides direction to HR consultants relating to investigations for employment-related claims.
• Monitors and reports on organizational climate and client group trends through turnover, exit interviews, and other relevant employee environment measures.  Monitors work unit performance effectiveness and individual performance and effectiveness trends.
• Provides advice and consultative support to senior management to ensure performance management, staffing, succession planning, and learning and development strategies support business unit goals.

Employee Development & Team Building - Providing employees with coaching, feedback, and developmental opportunities and building effective teams:

• Challenges and inspires employees to achieve business results.
• Conducts and ensures the completion of performance reviews.
• Ensures employees adhere to legal and operational compliance requirements.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
• Provides coaching, direction and leadership support to team members in order to achieve employee, business and membership results.

Summary of Experience

• Advanced experience in consulting and working with senior leaders in the design, development, and execution of human resources strategies and initiatives, including change management, training and development, staffing, and succession planning, and performance management.
• Leadership and management skills managing a human resources team with multi-functional generalist accountabilities in the areas of staffing, partner relations, learning and organizational development.
• Human resource specialist in staffing, compensation, benefits, and employee relations preferred.
• Progressive experience providing human resources management services in a high-growth environment.

Required Knowledge, Skills and Abilities

• Exemplary communication skills, both verbal and written
• Working knowledge of U.S. Equal Employment Opportunity (EEO) and all other applicable U.S. employment laws, policies and procedures.
• Strong ability to influence and exercise sound judgment.
• Ability to mediate conflict and conduct investigations.
• Ability to apply sound business principles and practices to project management and change management processes.
• Ability to facilitate change.

Job Scope

• Manage an overhead expense budget.
• Manage 4-6 direct reports.

TSI Competencies

Creating the TSI Environment

• Establishes positive connections with others to facilitate the attainment of business results and organization culture; interacts with the highest level of integrity; communicates in a manner that reflects the brand and maintains a level of professionalism and maturity that elevates the brand experience.

Developing Self and Others

• Continuously fosters the development of self and others and builds organizational talent.  Inspires, motivates and develops a team to reach their fullest potential contributing to the ultimate success of the organization.

Organizational Savvy

• Understands and effectively leverages the organization to accomplish business goals.

Planning and Organization

• Establishes and communicates a compelling and inspired vision and sense of core purpose; develops plans for effectively executing strategic plan; provides operational guidance through meaningful planning to achieve business objectives.

Achieves Measurable Results

• Successfully exceeds goals; dedicated to exceeding the expectations of internal and external members.

Customer Service Orientation

• Desire to provide delightful service to both internal and external customers.  Focusing efforts on discovering customer needs and providing the best possible solution in a friendly, courteous and timely manner.