Director of Global Sales and Customer Services

Primary Characteristics:

Leadership:

• Provide sales leadership for Reell, increasing market share, tracking sales qualifications, and customer satisfaction.  Lead by example and service.  Provide input to Reell Leadership Team and global functional leaders as needed to meet Reell's objectives. 

Customer Focus:

• Leads company efforts to exceed customer expectations by serving the customer to fulfill their needs. Develop and implement a sales plan that fulfills the annual operating plan (AOP) and provides for Reell's sustainable growth in revenues and profits while upholding Reell values. Develops and executes processes and plans to fulfill customer care/customer service needs both internally and externally.

Communication:

• Provide clear, concise, and regular communication on sales funnel, key customer care metrics (customer satisfaction, on-time delivery, etc.), customer visits, PO generation, challenges, risks, actions, and business results to appropriate leaders, individuals, and teams.

Team Work:

• Create a positive, energizing, and rewarding environment for all Coworkers involved in the sales process.  Work with management team, functional leaders and Coworkers to achieve sales goals. Contribute ideas, vision, energy, and passion.

Professionalism:

• Displays professionalism to all Reell constituents by the actions, attitudes and work style displayed.  Displays appropriate professional dress.

Key Processes:

Sales Team leadership:

• Provides leadership for Sales Team.
• Creates and implements annual conferences, corrective actions, personnel change requests and other documents associated to Coworker’s growth and development.
• Creates hire requests and hires the required number of people to maintain an effective team.
• Identifies training and development needs for Coworkers, trains and develops staff on sales methods, continuous improvement and processes.

Sales: 

• Develops new customers within existing product lines and increase share of market with existing accounts.
• Develops sales strategies to improve market share in all product lines.
• Delights our customers; develops and maintains customer relationships.
• Develops product pricing and manages pricing models with the company's CFO.
• Works with VP of Global Operations to manage COGS to ensure margins are preserved or improved.
• Responsible for determining and setting up strategies and oversight for Rep Agreements and Distributor Agreements.
• Responsible for the forecasting strategies and execution of the forecasting.

Strategy and Marketing:

• Plans, organizes and develops sales plans for company markets that meet revenue and profitable goals. 
• Responsible for Reell website, communications of product launches, and electronic media as well as printed media.  Develop marketing communications to provide consistency of “look and feel" to Reell’s literature – both printed and electronic.
• Works with Reell leadership to plan and evaluate business strategies so that Reell can meet all stakeholders’ expectations regarding sustainable and profitable revenue.
• Measures (where possible) or trend existing markets and company’s share within the markets.
• Identifies and communicates new market opportunities, need for new technologies or new products to expand market share.  Works closely with engineering management to ensure product roadmaps are supported with technology roadmaps.
• Initiates, develops and coordinates sale strategies and action plans that will produce maximum market penetration for current and new markets.
• Identifies objectives, strategies and action plans to improve short and long term sales and earnings.
• Develops a comprehensive understanding of market drivers, trends and competitors.

Administration:

• Utilizes existing processes, modify or develops new processes to ensure accurate records associated with the sales process (pricing, quote logs, customer requirements document, key communications, schedules and forecasts.)
• Reviews variable expenses periodically to assure justification for expenses.
• Accountability for the functional budget for sales, marketing and customer care.
• Sign sales contracts and other related documents on behalf of the corporation as needed.
• Responsible for other duties that may include internal planning, European and Asian Sales support or other broad company needs.
• Responsible for the development and adherence of Standard Operating Procedures within the department.
• Responsible for the Business Plan Development and Customer Requirements Development documents for the Product Deployment Process.

Customer Care:

• Utilizes existing processes, modify or develop new processes to ensure customer orders are entered in a timely, accurate and efficient manner. 
• Works closely with the operations team (primarily materials management, and production scheduling) to have efficient and effective means of committing to customer ship dates.
• Utilizes key metrics to monitor performance and efficiency of customer care services.
• Monitors customer satisfaction utilizing surveys and/or other tools to evaluate Reell effectiveness in meeting and exceeding customer needs.
• Works closely with sales team to provide the best forecast possible in Oracle.
• Maintains key information in Oracle regarding terms and conditions.
• Trains and implements uniform methods to ensure processes are used globally.

Competency Requirements:

• Adaptability
• Analytical Thinking and Problem Solving
• Customer Focus
• Financial Acumen
• Industry and Technical Knowledge
• Quality Focus
• Strategic, Organizing & Planning
• Team Player

Skill Requirements:

• Demonstrated ability for technical sales
• Demonstrated leadership capability.
• Strong strategic thinking and planning skills.
• Skilled communicator and listener.
• Understanding and experience in determining global customer needs and selling value-added solutions.
• Understanding and experience in selling, on a global scale, products to new customers and market.
• A working knowledge of P&L, cash flow and balance sheet financial reporting.
• Microsoft Office software (Word, Excel, and PowerPoint) and familiar with database software and CRM.
• Demonstrated analysis and problem solving skills.
• Adept at resolution of conflict, and working in a collaborative environment that values consensus decision-making, dialogue with others on issues, and openness to being influenced by others.
• Understanding and appreciation of cultural differences.

Min Requirements:

• BA or BS college degree (technical major preferred).
• 5 plus years sale management experience with a total of 15 plus years in technical sales or related functions.
• Ability to travel to relevant countries of interest (primarily China, Taiwan, Japan, Europe and US)
• 10 years experience using MS office (Word, PowerPoint, and Excel).

Preferred Requirements:

• BS in Engineering or Scientific field
• MBA
• Experienced in China international sales.

Physical Requirements:

• May be required to lift up to 40 pounds or sit or stand for longer periods of time.
• Travel: Up to 50% domestic and international travel