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Werner Enterprises, Inc. (Nasdaq: WERN) was founded in 1956 and is a premier transportation and logistics company, with coverage throughout the United States, Canada, Mexico, Asia, Europe and South America. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices throughout North America and China. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated, medium-to-long-haul, regional and local van capacity, expedited, temperature-controlled and flatbed services. Werner's Value Added Services portfolio includes freight management, truck brokerage, intermodal, load/mode and network optimization and freight forwarding. Werner, through its subsidiary companies, is a licensed U.S. NVOCC, U.S. Customs Broker, licensed Freight Forwarder in China, licensed China NVOCC, TSA-approved Indirect Air Carrier and IATA Accredited Cargo Agent.
SCHEDULE
MTW 4:00 PM-11:00 PM Sunday 6:00AM-6:00PM
or
Thursday, Friday 4PM-11PM, Saturday 6AM-6PM
SUMMARY
The main purpose of this position is to assure continued management, communication, and
coordination of truck fleet using satellite and telephone networks during the off-hours.
ESSENTIAL JOB FUNCTIONS
The job functions listed below represent the essential job duties and responsibilities of
the above-listed position.
- Answer and process messages from 240-360 drivers through the Qualcomm
satellite communication system. Monitor Assigned, Pre-Assigned, Committed, and
Late load status.
- Answer telephone calls from drivers regarding swaps/splits, resolve any
dispatch/driver issues that arise, run criticals on individual boards to locate any
problems/issues that need addressed by marketing/operations. Assist
planner with analyzing and resolving problems within netops by utilizing standard
procedures (i.e. assign freight, input splits, locate swaps).
- Troubleshoot problems that drivers have such as: late loads, load assignment,
routing, permits, lumpers, advances, finding empty trailers and overweight
problems.
- Perform various duties as needed, i.e., copying, calling customers for directions
and late loads, retrieving directions from internet, etc.
- Fill in for planner in times of absence. Perform other related duties as assigned by
supervisory personnel.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of U.S. geography.
- Skill in operating computer terminal and satellite communication networks.
- Skill in operating various office equipment such as: copy machine, fax, and multi-line
phone.
- Skill in typing (35-40 wpm).
- Ability to communicate patiently. Ability to communicate in a
courteous, professional manner when dealing with customer inquiries and complaints.
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