Customer Care Representative

The Customer Care Representative will be responsible for providing professional and quality service to members by utilizing strong verbal and written communication skills and effective telephone techniques. This person will also be responsible for analyzing and resolving member issues in a timely and accurate fashion. All member activity will be entered into the proper internal or external systems

Responsibilities:

• Demonstrate the ability to represent our client in a positive manner and provide outstanding customer experiences
• Ensure accuracy and consumer satisfaction by having attention to detail
• Resolve consumer product related issues with a sense of urgency
• Identify process improvement opportunities and recommend solutions
• Utilize technology to create and retain consumer data and records
• Demonstrate excellent communication and computer skill
• Serve as company ambassador delivering quality product information and assistance

High School diploma or equivalent degree (GED, HSED) required

• Must be very customer focused with a high level of enthusiasm and a positive attitude
• Proven track record of reliability a must
• Excellent listening skills and problem solving ability
• Have ability to work on a PC, accessing multiple software applications in a Windows environment
• Previous customer service experience in an inbound or outbound call center environment preferred.
• Excellent time management skills and keen attention to detail
• Must possess strong written and verbal communication skills

We currently have FT and PT positions open between the hours of 6am-10pm Monday through Friday and weekends.

Alta Resources offers a competitive compensation and benefits package in a dynamically growing, autonomous and professional work environment.  All applications must be completed online.  For immediate condsideration and a full job description, visit our online career center at www.altaresources.com/careers and select job # 22751 to apply.