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Inbound Customer Service Agent

Job Snapshot
Location:
Dallas, TX 75075
Base Pay:
$12.00 /Hour
Employee Type:
Full-Time
Industry:
Healthcare - Health Services
Manages Others:
No
Job Type:
Customer Service
Health Care
Pharmaceutical
Education:
High School
Experience:
At least 2 year(s)
Travel:
None
Relocation Covered:
No
Division:
Recruiting
Post Date:
10/29/2009
Contact Information
Contact:
Shawn Maynard
Phone:
214-379-4208
Ref ID:
KSW
Fax:
214-550-6123     instantly fax your resume >>
Description Job Description
Will be taking inbound calls from Pharmacist or members to refill prescriptions.

Assignment Length:
• Long term
• Temporary-to hire opportunity (Client has up to 12 months to make hiring decision)



Required Qualifications
• Must have a stable work history and worked in a customer service position
• Work History Stability - a minimum of 1 ½ years in one of the previous two positions.
• Must meet or exceed evaluation expectations for customer service positions:
• Behavioral Analysis (must include the following areas)
• Performance, Tenure, and Customer Service
• Call Center Evaluations
• Listening Skills
• Data Entry
• Telephone Etiquette
• Loma Repevaulator - Score must be recommended
Requirements Successful candidates will be able to meet the following expectations:
Candidates must be able to be flexible and work the schedule provided to them.
• Monday-Friday 6:30am-Midnight
• Sunday 8:00am-5:00pm
Classroom Training
• Monday-Friday 8:00am-5:00pm from 2-7 weeks, depending on business needs

Customer Service background
Heathcare +
Inbound Call Center
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