Customer Service Manager

Customer Service Manager

K & S Services, Inc. is a global supplier specializing in the repair of industrial automation components. K & S is celebrating 25 years of service. Since 1982, K & S has been repairing automation for industries such as Tire and Rubber, Mining, Aerospace, Food and Beverage, White Goods, Petrochemical, Paper & Pulp, Steel, Printing, Plastics, Automotive and Tier 1 Automotive to name a few.

K & S repairs electronic components such as PLC's, drives, robotics, monitors, encoders, CNC systems, laser scanners, light curtains, power supplies, operator panels, welders, weld controls and other electronic equipment. The mechanical division specializes in the repair AC and DC servo motors, servo valves, actuators, hydraulic cylinders, motors, pumps, spindles and precision rotating devices, ballscrews, and most motion, automation, and flight simulation equipment.

K & S is currently seeking a Customer Service Manager in our Southgate Corporate Headquarters.

Responsibilities:

Responsible for the vision and direction of customer service while supervising the day-to-day activities and developing a skilled and motivated workforce.  In addition, provide leadership to the team to ensure their ability to deliver world class customer service for all our customers.

• Synthesize information from consumers and customers to guide the organization to a new plateau
• Coordinate new software and system improvement launches
• Manage accounts following the completion of the sale
• Continuously review and implement process improvements, including streamlining work processes to improve efficiency
• Provide employees timely, candid and constructive feedback; develop employees to their full potential and provide challenging opportunities that enhance employee career growth and recognize and rewarding employees for accomplishments
• Manage projects and participate on cross-functional teams as a key contributor, representing the Customer Service function
• Foster a cooperative and harmonious working climate conducive to maximize employee morale and productivity
• Work effectively with management, peers and subordinates
• Maintain positive customer service relationships with all customers, representatives and co-workers

Requirements

• Four (4) year degree preferred.
• At least 2 Years Experience.
• Background should reflect problem solving and manufacturing processes.
• Proven expertise in coaching, developing customer relationships, development associated with lean activities, streamlining costs, improving delivery requirements and reducing waste.
• Strong team leader that remains flexible to changing schedules and work demands.
• Consistently meet daily challenges to improve customer relationships.
• Highly motivated individual whom exhibits high integrity
• Excellent telephone and customer service skills
• Proficient in Microsoft Office programs
• Rapid understanding of custom software applications and the ability to provide direction in molding those applications to meet customers needs.
• Excellent work ethic and exceptional diverse skills.
• Demonstrated ability to successfully develop, maintain, and motivate a high performing team.
• Must be detail-oriented, possess excellent multi-tasking abilities and have excellent oral and written communication skills

K & S Services is an Equal Opportunity Employer.