Store Manager

Reports To:            District Manager
Supervises:            Assistant Store Managers, Area/Department Managers, and Associates

The leader of the management team of Assistant Store Managers and Department Managers, the Store Manager will have ultimate responsibility of one multi-million dollar store. Responsibilities include driving sales and operations, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, and loss prevention.  The Store Manager is also responsible for ensuring the highest level of customer service throughout the store.  A Store Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce and time wisely in order to achieve maximum results.

Responsibilities:

• Deliver excellent customer service and demonstrate a high degree of professionalism
• Recruit and hire the most qualified applicants to meet the store's needs
• Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales
• Coordinate sales promotion activities and pricing of merchandise
• Oversee preparation of merchandise placement and displays
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets
• Review paperwork pertaining to receiving, transfers, debits/damages, returns-to-vendor (RTV's), and charge-backs to headquarters in order to ensure accuracy of inventory
• Ensure that proper channels of communication exist between the store and headquarters
• Oversee compliance of Assistant Store Managers, Area/Department Managers, and Associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store
• Help solve problems that affect the store's service, efficiency, and productivity
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances
• Lock and secure the store

Skills and Competencies:

·          Ability to provide outstanding customer service

·          Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately

·          Ability to merchandise and manage store operations effectively

·          Ability to maintain a fair, consistent set of standards as they apply to work force

·          Ability to adjust priorities and manage time wisely in a fast-paced environment

• Ability to maintain records and documentation pertaining to work force
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others

Requirements:

·          5+ years of Retail Management experience within a Big Box or Specialty environment, with the ability to manage a multi-million dollar sales volume and expense budget

·          Availability to work a full-time schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays

·          Strong communication skills (verbal & written), including strong relationship building skills

·          Travel required – as needed

“It’s All About Our People"