Finance- Customer Service Representative

Company Overview:

First State began more than 100 years ago as a small bank in West Tennessee.  Today, this once small bank has grown into a vibrant, thriving organization with more than $1 billion in assets.  We have numerous full-service banking locations throughout Tennessee with the added strength of mortgage, insurance, investments, and financial services.  At First State, we consider our employees to be one of our most valuable resources.  Our goal is to exceed expectations with both our customers and employees.

First State Finance, a subsidiary of First State Bank, is currently accepting resumes for an Customer Service Representative.

Primary responsibilities for the Customer Service Representative include:

•     Provide administrative support to include telephone coverage, copier projects, mail handling, supplies control, filing and necessary communications internally and externally.   

   

  • Answers and processes routine customer inquires and resolves problems with excellent customer service.

  • Correct records and post payments to customer accounts.

     

    Maintain a cash drawer, complying with all company policies regarding cash control.

  •  Receive and review loan applications.  Prepare documents for loan closing.

  • Process paid out loan files; comply with company retention programs.

  • Examines documents to ensure compliance with institution policy and legal requirements.

  •   Maintain insurance follow-up on required loans. 

  •   Solicit referrals over the counter, by mail or phone. 

  •  Contact delinquent customers about the status of their account.

  •  Run all reports (daily & monthly) on system, prepare all manual reports. 

  • May perform other duties as assigned.

   

EDUCATION AND EXPERIENCE

  This job requires a high school diploma and at least 2 years of finance experience preferred. 

  
KNOWLEDGE AND SKILL

  Must have excellent organizational and customer interaction skills.  Proficient with a personal computer. 

SPECIAL LICENSING AND CERTIFICATION

None. 

WORKING CONDITIONS

  The working environment of this job includes physical surroundings that are nearly ideal.  This includes usual office working conditions.  While performing the duties of this job, the employee may occasionally be exposed to outside weather conditions.  This job demands light physical effort.  Occasionally moves or lifts light objects.  May walk or stand for prolonged periods.  May require prolonged machine operation including keyboard equipment.  May require some travel.    

OTHER

The above statements are intended to describe the general nature and level of work performed by the person assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Management retains the discretion to add to or change the duties of the position at any time.