Pay Rate: $15.00 - $16.00/hr (DOE)
Curative Associate – WESTLAKE, TEXAS
Purpose of Position:
Ensure timely clearance of any title defects while adhering to client specific requirements.
Position Description/Requirements:
- Review title reports and ensure all title defects are resolved in a timely manner
- Order necessary demands and maintain supporting documentation that support curative steps taken
- Support inbound/outbound calls to borrowers, brokers and lender to resolve any title related issues or questions
- Communicate effectively via phone and email with lender, brokers and borrowers regarding title clearance items
- Effectively manage pipeline reports
- Ensure compliance with company policies and procedures including those of the lender
- Meet all productivity standards as outlined by management and lender
- Present a “can do" attitude on every interaction with clients and co-worker
- Demonstrate respect for all clients and co-workers
- Be flexible enough to deviate from the norm when the situation warrants, keeping the welfare of the client and out business at the forefront of the decision
- Demonstrate excellent organization, documentation and follow through skills
Minimum Qualifications:
- Excellent communication (both verbal and written) skills
- Excellent listening and problem-solving skills
- Excellent customer service skills
- Detail oriented
- Ability to organize, plan effectively and follow through on commitments to our clients and their borrowers
- Be flexible and adaptable to change (including work hours)
- Display great energy and dedication
- Knowledge of systems and workflow management
- Be professional in all interactions
- Good knowledge of MS Office products including Word, Excel and Outlook
- Knowledge of Title/Escrow terminology and Title products
- Minimum one year title/escrow industry employment
- Able to work mandatory overtime
MUST be able to successfully complete and pass a pre-employment drug screen, criminal background investigation and provide verifiable employment for the past seven years (names, address, dates, phone numbers).
title insurance, escrow, curative, title clearance
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