Job Snapshot
Location:
Harleysville, PA 19438
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Industry:
Insurance
Sales - Marketing
Job Type:
Insurance
Sales
Experience:
Not Specified
Contact Information
Description
Insurance Sales/Customer Service Position - Nationwide Agent Team Member
Are you outgoing and customer-focused?
Do you enjoy working with the Public?
Do you thrive in a fast paced work environment?
If you answered yes to these questions, working for a Nationwide
Agent may be the career for you!
Employees of Nationwide agents must be able to successfully complete any applicable licensing requirements and training programs.
Brief Description:
Resolve inbound customer inquiries and concerns while maintaining the highest levels of customer service standards for quality. Inquiries include: coverage questions, policy change requests, billing inquiries and payments, cancellation requests, request for insurance quotes. Reviewing customers accounts for up-sell and cross-sell prior to outbound calls.
Job Duties:
Good technical skills with ability to investigate with problem resolution.
Well developed people handling skills and ability to communicate information accurately.
Excellent telephone and customer service skills.
Proven ability to deal effectively with people and maintain positive attitude.
Good PC skills.
Working knowledge of automated systems related to billing, policy and agency automation.
Requirements
Desired qualities include:
Ethical and Honest.
Excellent interpersonal skills, people-oriented, and self-motivated.
Interest in marketing products and services based on customer needs.
Proactive in problem solving. Pride in getting work done accurately and in a timely manner. Ability to work in a team environment. Ability to multi-task .
Ability to make presentations to potential clients. Enthusiastic about the role insurance products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.
Position may require irregular working hours. Compensation includes salary plus production based incentive plan.
Interested applicants may forward their resumes to:
Fino Insurance Group
Attn: Beth (215-256-9800 x204)
or [Click Here to Email Your Resumé]
