Family & Health Services Supervisor-Columbia Gorge

Position Summary:

Srong supervisory skills needed to manage 4-5 direct reports.  Manages the implementation and ensures compliance of Head Start Performance Standards, CCD Regulations, Agency policies, systems, and procedures in the program areas of Family and Health Services

Essential Functions:

Regular and consistent attendance is an essential function of this position.

1.      Ensure quality health and social services to children and families by:

1. Planning, monitoring, and implementing case management services while utilizing electronic systems (STATUS, SAMOA and OCDC work plan systems) to enter data and produce reports including Program Information Reports (PIR).
2. Monitoring the delivery of direct and indirect services in the areas of family and health services to ensure individual children and family’s needs are met based on assessments and that services are delivered in a timely manner, including the provision of health screenings and home visits in accordance with OCDC guidelines.
3. Informing parents of agency policies, procedures, and guidelines relevant to family and health services. Facilitating service area meetings and monitoring case management meetings as required by agency guidelines.
4. Managing the agency’s policy and procedures for Reporting Child Abuse and Neglect.
5. Monitoring classroom observations to ensure safe environments.

Maintaining organized, complete and accurate records and family files.

2.      Ensure families are connected to needed resources in the community by:

a.       Establishing access to preventive and acute care health services in the community through contracts and interagency agreements.

b.       Establishing resources in the areas of family and health services through partnerships with local agencies.

c.       Providing community resource information to Family Advocates for distribution to parents as needed.

d.       Referring families to medical and dental insurance programs and other funding resources for the purchase of health services.

e.       Connecting families to medical homes for preventive and acute care health and dental services.

3.      Support parent involvement requirements by:

1. Participating in the planning and delivery of parent events.
2. Encouraging parents to participate in program activities and community meetings.
3. Encouraging parents to become advocates in their child’s health and wellness promotion and injury prevention.
4. Planning and/or conducting family health and wellness education programs for parents.
5. Including family and health services information in parent newsletters.
6. Providing translation as necessary.
7. Ensuring the establishment of literacy and educational resources for parents.
8. Assisting with planning and implementing transition activities that support children and families.

4.      Advocate for Head Start families by:

a.       Becoming involved in local agency committees, boards, etc.

b.       Collaborating with agencies to obtain services that will better support families and to foster an understanding of agency mission and program services.

c.       Coordinating the organization of local Health Services Advisory Committee (HSAC) meetings.

d.       Participating in statewide family and health service component meetings and training.

5.      Maintain program staff performance results by:

1. Supervising Family Advocates and providing case consultation.
2. Planning, monitoring, and appraising job performance according to OCDC policies and procedures.
3. Coaching, counseling, and disciplining employees according to OCDC policies and procedures.
4. Identifying career development and training needs.
5. Reviewing and authorizing staff time records and overtime to ensure compliance with agency policies and procedures in regards to wage and hour laws and regulations.
6. Ensuring compliance with agency occupational safety and health standards.

6.      Ensure family and health services training and technical assistance to staff by:

1. Planning and providing training to staff on Head Start performance standards, OCDC Practice Guidelines and OCDC work plan.
2. Coordinating and/or providing training and technical assistance for staff regarding health and safety policies and practices, pediatric preventive health care, and illness management.
3. Planning and/or conducting trainings for all staff in the area of occupational health, safety and sanitation requirements to include OSHA requirements.
4. Coordinating and, if qualified, providing First Aid and CPR classes.
5. Assisting teaching staff in implementing a health education curriculum in their classroom.
6. Facilitating the training for all staff and parents in Recognizing and Reporting Child Abuse and Neglect.
7. Providing training for all staff in collaboration with ERSEA on their responsibilities in the area of parent involvement.

7.      Collaborate as a member of an integrated team of staff to ensure the delivery of comprehensive services in accordance with agency work plan by:

a.       Fostering an understanding of Head Start, its mission, goals, objectives, and program services.

b.       Establishing open, positive communication and interaction with all staff.

c.       Providing positive and constructive input in meetings, reports, budgets, and planning as a member of the county management team.

d.       Participating in gathering and compiling Community Needs Assessment (C.N.A.) information and addressing those health and wellness needs of families.

e.       Participating in program planning, including the development of written service area work plans.

f.        Participating in planning and implementation of program’s recruitment, enrollment, and placement of children.

1. Participating in planning and implementing program reviews through a Program Review Instrument for Systems Monitoring (PRISM) audit.

8.      Maintains confidence and protects agency operations by:

a.       Keeping information confidential in compliance with OCDC policy and procedures.

9.      Provides emergency services as an Mandatory First Responder by:

1. Responding to child/adult emergencies by using First Aid and CPR skills.
2. Contacting appropriate medical personnel.
3. Ensuring documentation related to incident is completed.
4. Participating in fire drills and assisting in the evacuation of the children.

10.  Continually applies safety practices in all facets of the performance of duties by:

a.       Complying with Agency safety standards.

b.       Supporting participation of a safe environment.

c.       Immediately reporting any unsafe or hazardous working conditions and/or any injury.

d.       Collaborating with management staff for the prompt completion of injury investigations, corrective actions, and inspections as required.

11.  Performing other work related or assigned duties.

Organizational Relations:

This position is required to work closely with the Program Manager, County Management Team, Central Office Staff including Family and Health Services Specialists, and other program component areas to provide integration of services to children and families.

BA/BS degree in a Health or Social Science related field OR possess a Registered Nurse License (RN) AND a minimum of two years of related experience or training, OR AA/AS degree in a Health or Social Science or related field with at least four years related experience in the medical/health or social service field.   Excellent supervision, managerial, and organizational skills  Excellent communication skills. Effective training/development skills.

Other Job Requirements:

·   Demonstrated knowledge of local care system.

·   Possess current First Aid and CPR cards with infant/child CPR.

·   Ability to travel occasionally.

·   Ability to pass agency sponsored physical examination.

·   This position is an authorized driver and must possess current driver’s license, good driving record, and auto insurance coverage as defined by OCDC Policy.

·   Ability to relate positively to children and adults.

·   Must be enrolled in Oregon Criminal History Registry.

·   Must maintain any current medical licensing.

Other Skill Requirements:

·         Bilingual in English/Spanish preferred. Bilingual fluency may be required at some work sites.

·         Must have ability to operate computers and possess basic knowledge of MS Windows,  Microsoft Word and other software

·         Excellent supervision, managerial, and organizational skills

·         Excellent communication skills.

·         Effective training/development skills.

·         Must perform duties with moderate direction given, operating from established directions and instructions.  Decisions are made with general agency policy constraints, but occasionally requires independent decision making.

Physical Requirements of the Job:

Please see attached Physical Job Analysis.

Job Conditions:

May work outdoors intermittently with exposure to typical Oregon weather.  There may be frequent interruptions, working alone, evening or weekend work, and working long hours during peak periods.

Mental Requirements of the Job:

Continual interaction with co-workers, parents, and children to provide information.  Frequently faces deadlines with attention to detail.  Must gather and analyze data and regulatory material and make presentations to local staff and outside agencies.  Considerable amount of variable levels of concentration with frequent or constant interruptions.  Ability to work in an environment with workplace pressure during specific period of time.  Must be able to handle multi-faceted tasks on a frequent basis.