Part Time Help Desk/Technical Support Associate

Description ZS Associates is a global management consulting firm specializing in sales and marketing strategy, operations and execution. ZS is recognized for its expertise in go-to-market and sales force strategies and its downstream implementation capabilities. ZS helps companies achieve sales success by delivering both issue-specific solutions and large-scale business transformations.

With 18 offices and more than 1200 people worldwide, we have concentrated our resources on creating competitive advantage in sales and marketing for our clients in selected industries. Our focus has enabled us to develop an unmatched depth of knowledge and base of experience. ZS also has a unique working environment. Our work is challenging, intense and highly quantitative, yet our interactions are direct and informal.

We are currently seeking applicants for a part-time (25-30 hours per week) Help Desk / Technical Support Associate position to join our 180-person headquarters office. The position will support users in the Evanston office. Qualified candidates will possess the skills detailed below and relevant work experience.

As a Technical Support Associate, you will:

• Configure computer hardware and software, as well as troubleshoot related problems;
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management

Requirements What are we looking for?

Successful Technical Support Associates possess the following characteristics:

 

• Associate’s or Bachelor’s degree with record of high academic achievement
• Eagerness to contribute in a team-oriented environment
• Ability to work methodically and analytically in a quantitative problem-solving environment
• Excellent leadership, communication and organizational skills
• Prior experience in a customer support role
• Must exhibit strong customer responsiveness skills

Technical expectations include:

• Knowledge and experience with PC desktop support functions relative to laptop and desktop computers
• Installation and configuration of business application software (i.e. MS Windows 2000/XP, MS Office 2000/XP, Lotus Notes, Internet Explorer, etc.)
• Proficiency in PC hardware configuration, troubleshooting and maintenance.
• Experience with Microsoft Active Directory, Wireless Networking (client side), Cisco IP Telephony
• Experience in troubleshooting various forms of software problems (e.g. operating system and application programs)
  
  
  
  Candidates must be authorized to work in the US on a permanent basis. No relocation provided. EOE.