Inbound Call Center Representatives (2 full-time openings, 1 part-time opening)
Positions are located at our Progress Boulevard Distribution Center
4500 Progress Blvd.
Louisville, KY 40218

RxCrossroads™ is a Kentucky-based company with a straightforward mission—to streamline access to pharmaceutical products and ensure patients receive the prescription drugs they need.

We coordinate services between healthcare product manufacturers, wholesale distributors, home health agencies, nurse educators and pharmacies to assure a smooth patient experience. Our staff consists of many professionals from a variety of backgrounds, including Pharmacists, Nurses, Customer Service Representatives, Reimbursement Case Managers, Accounting and Finance, and Warehouse Associates, which form a unique and knowledgeable team.

The quality, talent and commitment of our employees have been, and will continue to be, the essential factors in the company’s growth since our beginning as RxCrossroads™. This focus is what allows RxCrossroads™ employees to perform at the highest caliber, raising the standard for biotech and pharmaceutical support services by designing practices focused on rigorous selection, continuous training and the deep involvement of employees in the fabric of the enterprise.

By recruiting the best people, bringing them together to meet business challenges, we ensure a bright future for RxCrossroads™ and for you.

Summary of Purpose: This position provides order entry, provides product and service information, and resolves complaints. Responsible for recording call history into database and forwarding information to appropriate department for prompt follow-up and accurate and timely resolution.

Duties and Responsibilities:
• Receives incoming phone calls from customers and satisfies requests. Entering orders, answers inquiries, processing product returns, and provides callers with accurate, current information. Conducts research such as running reports, contacting carriers, etc. to satisfy customer requests.
• Documents customer requests, inquiries, and complaints in call history database and ensure timely closure of all open issues. Forwards issues to other departments and follows-up to ensure timely resolution.
• Documents certain procedures and trains those who are required to perform such procedures.
• Verifies state license numbers

Other Duties and Responsibilities: Other duties and responsibilities as assigned by supervisor.

Internal/External Contact: Works with internal departments at all levels to ensure smooth customer service operations and satisfactory resolution of customer requests.

RxCrossroads provides healthcare manufacturers with outsourcing solutions that enhance brand loyalty and streamline access to products. We provide the loyalty of an independent partner with the economics of an outsourced service that is committed to the products of our pharmaceutical and biotechnology clients.

RxCrossroads is a wholly owned subsidiary of Omnicare, Inc. (NYSE:OCR).

About RxCrossroads™
RxCrossroads provides HUB Service Programs encompassing reimbursement support, integration with network pharmacies, patient adherence programs, specialty logistics services, sales operations support and mail-order pharmacy services to pharmaceutical, biotechnology and medical device manufacturers. Through its complement of capabilities, RxCrossroads’ solutions incorporate high touch services that provide a consistent patient, prescriber and client experience. RxCrossroads information technology platform integrates information that provides a complete picture for service program analysis.

About Omnicare, Inc.
Omnicare, Inc. (NYSE:OCR), a Fortune 500 company based in Covington, Kentucky, is a leading provider of pharmaceutical care for the elderly. Omnicare now serves residents in long-term care facilities comprising approximately 1,400,000 beds in 47 states, the District of Columbia and Canada, making it the largest U.S. provider of professional pharmacy, related consulting and data management services for skilled nursing, assisted living and other institutional healthcare providers. Omnicare also provides clinical research services for the pharmaceutical and biotechnology industries in 30 countries worldwide.

Statement of Employment Practice
All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, age national origin, handicap, disability, veteran status or any other basis prohibited by law, unless such basis constitutes a bona fide occupational qualification. RxCrossroads™ complies with its obligation to provide reasonable accommodation to qualified individuals with disabilities. Each applicant will be reviewed on individual merit. No question is intended to imply any limitations, illegal preferences or discrimination based upon any non-job related information.