SERVICE DESK AGENT III

Description The West Virginia Medical Institute (WVMI), a successful, nationally recognized, health care quality-improvement organization, is seeking a full-time Service Desk Agent III at its Charleston headquarters. This is a rare opportunity for a motivated and experienced IT support person who has excellent customer-service skills. Under the direction of the Director of IT Infrastructure, this position is responsible for providing advanced-level customer support and technical assistance to system users in response to questions/requests received by WVMI's IT Service Desk.  Leads efforts of other Service Desk Agents to respond to requests from users.  Determines appropriate resolution based on available support documentation.  Requirements include an associate degree in a business-related discipline, preferably in an area of computer technology, and three years of experience in a customer-service environment, including experience directing other customer-service personnel. Proficiency with current Windows operating system and Microsoft Office products preferred. Help Desk certification (i.e. HDI, ITIL) also is required.

WVMI offers competitive salaries, an excellent work environment and outstanding benefits including a premium health care plan and one of the region’s most generous, company-paid pension plans. To apply, please e-mail a current resume, with cover letter, by November 16, 2009 to [Click Here to Email Your Resumé], or fax them to 304-347-8825. AA/EOE

Requirements
Associate degree in a business-related discipline, preferably in an area of computer technology

Three (3) years of experience in a customer-service environment, including experience directing other customer-service personnel

Help Desk certification (i.e. HDI, ITIL)

Proficiency with current Windows operating system and Microsoft Office products preferred
 
May require working outside normal/scheduled business hours of the company

Criminal background investigations will be required of top candidates.