Information Technology Security Coordinator

Merkle Response Management Group, a fast growing direct marketing and payment processing firm located in Hagerstown, Maryland has an opening for an IT Security Coordinator within the Information Technology department reporting to the Director of Technology Services.  This position will provide security guidance, assessment and training to RMG, consisting of 525+ employees, multiple facilities & 150+ client organizations

Responsibilities:

• maintain and audit technology and business processes in compliance with divisional or Corporate-produced internal security programs

• maintain and audit technology and business processes in compliance with industry and/or government standards (PCI DSS, ISO 9001, FEC regulations)

• create and/or maintain documentation of security programs, policies and (where applicable) systems designs

• assist onsite divisional IT, as well as offsite Corporate IT, with monitoring and/or hands-on management  of VPN, firewall, router, switch, patch management, intrusion detection and various other security mechanisms

• provide tier 1 security incident identification and helpdesk support, perform relevant actions and/or escalate to appropriate parties

• manage, perform and/or document Incident Response

• identify and implement automated security monitoring, management and/or reporting mechanisms

• perform Security Awareness Training

• end-user helpdesk support will be required as a secondary responsibility to security initiatives, including participation in after-hours Helpdesk On-Call rotation and occasional weekend maintenance cycles

Eligible candidates must:

• have 2 years of hands-on, progressive experience in a technical role within the last 4 years

• have a high school diploma and 4 years of total experience OR a Computer Science (or related) degree and 2 years total experience

• have proven hands-on knowledge of network hardware/software function and design

• have proven skills & experience with PC and server configuration, OS installation, troubleshooting and optimization

• have excellent written/verbal communication and organization skills

• have proven project management skills

• submit to a background check, submit to drug testing and sign privacy/confidentiality agreement(s)

Desired skills:

• working knowledge of Cisco router/switch
• previous experience with LAN/WAN technologies and protocols
• working knowledge of Cisco VoIP
• working knowledge of Patchlink, Cisco Security Agent & McAfee antivirus software
• previous experience with PCI DSS compliance
• working knowledge of encryption and authentication technologies and protocols
• working knowledge in network vulnerability analysis/identification, including understanding of hacking, probing & attack methods, intrusion detection and system auditing

Merkle Response Management Group is a full service provider of cashiering / lockbox, data entry / imaging, call-center and fulfillment services, focusing heavily on providing donation processing for non-profit organizations and payment processing for government agencies.  We pride ourselves in providing industry-leading, outside-the-box solutions to our clients, and have been repeatedly recognized as being at the forefront of our industry.  Employees at Merkle Response receive competitive compensation with benefits including medical, dental, vision, life insurance, paid vacation, holiday and sick leave benefits, as well as a 401(k) plan with company match.  Merkle provides a challenging and rewarding work environment with a friendly, fun and family-like atmosphere.  In support of our clients, we adopted a “smoke-free campus" policy in 2008.

Please send resume and cover letter as a Word Document by clicking "Apply Now."

Candidates MUST include salary requirements in order to be considered.