Customer Service Advocate-LA12390

Johns Manville is currently looking to fill a Customer Advocate position located in Littleton, CO. The Customer Advocate manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Handle miscellaneous customer needs such as literature and samples. Assist in the administration and maintenance of pricing. Partner with assigned sales territories and proactively assist in their assigned responsibilities in implementing marketing and sales programs.

Duties and Responsibilities:

• Order Entry/Order Management, ensuring all information is accurate to ensure perfect order delivery.

• Responsible for building relationships with our external Customers and partnering with internal customers to ensure Customer Satisfaction.

• Daily pro-active communications with internal & external customers.

• Manage credits, debits and deductions. Advocate has some authorization to resolve customer issues/complaints.

• Manage and maintain spreadsheets / reports.

• Assist in training new employees and cross-training across all Insulation Systems channels.

• Handle basic product information calls from downstream customers.

Education and Work Experience:

• Some College course work, Degree preferred.

• 1-3 years in customer support role which may include inside sales, order management and/or customer service

• Experience negotiating and establishing rapport with customers and resolving problems.

Knowledge and Skills:

• Solid verbal & written communications skills

• Basic analytical decision making and ability to think through complex issues

• Basic Computer Skills, including Outlook, Excel & Word

• Inventory, Warehouse and Order Management application or system experience

• SAP experience a plus

• Solid attention to detail

• Solid organizational & prioritization skills

• Solid ability to multi-task

• Solid ability to work in a team environment as well as independently with limited supervision

• Basic product knowledge

• Basic problem resolution and negotiation skills

• Solid listening skills

• Solid relationship building skills with internal & external customers

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.