Customer Service Representative

Are you looking for an exciting new position that allows you to combine your passions for social networking and helping others? Read On!

e4e Business Solutions is an inbound call center providing technical and customer support to end users of a variety of technology and consumer-related products.  We have immediate openings for Customer Service Representatives.

Customer Service Representatives respond to inbound phone calls and emails from end users of our client's product lines.  This involves researching solutions in an on-line knowledge base and providing resolutions to billing and product-related issues. The Representative will routinely handle ticket creation and routing, customer entitlement, and conflict resolution related to billing and product problems.  The Representative is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.

Applicants must be available to start by Monday, December 7th and must be available Monday - Friday, 8:00 AM - 12:00 AM and Saturday and Sunday, 8:00 AM - 8:00 PM.  All applicants MUST be available to work through this holiday season without needing time off (including December 25th and January 1st).  Any employee working on a holiday will be paid double time.

Interested?

Email your resume to [Click Here to Email Your Resumé] or fax to 410.891.0231.

Candidates should have:

• High school diploma or equivalent
• Customer service experience (experience in billing related customer service position highly preferred)
• Ability to type 30 WPM
• Familiarity with most common Internet browsers
• Familiarity with popular social networking sites and related tools
• Strong customer service skills, including the ability to empathize and prioritize customer issues
• Excellent oral and written communication skills
• Aptitude to listen to caller’s description of problem; interpret, summarize and document interaction
• Ability to express information in customer focused terms
• Strong interpersonal skills, ability to establish and maintain effective working relationships
• Ability to handle stressful situations and bond professionally with irate and/or extremely agitated customers
• Time management and schedule adherence skills
• Ability to use either Macintosh or Windows OS desktop computer systems and basic office applications, and navigate between applications