• Job Status/Type:Full-Time
  • Industry:
    Insurance
  • Occupations:
    Not Specified
  • Work Experience:
    At least 2 year(s)
  • Education:
    2 Year Degree
  • Reference Code:
    0058-4510-US

With approximately 20,000 Associates in nearly 120 countries, Willis is a global leader in risk management and insurance broking. Our performance culture, passion for client service, and exceptionally talented people have delivered unrivalled client acquisition, margins, revenues and share price growth. We are ambitious and we will become the world's greatest insurance broker.

Our global culture and focus on adding value through enhanced customer service, results orientation, ethics and integrity, and competitive market orientation differentiate us from our competitors.

Willis is a great place to work for those who like to achieve. Wherever you are in the world, you will find consistently high quality colleagues working together in an open, friendly and team oriented environment.

In return for our Associates' expertise and commitment, we provide an atmosphere that treats them with fairness and respect and that stretches their abilities and channels their talents. We also provide a positive work life balance; enable our people to understand how their roles impact business performance; and to work in roles that interest them.


Support Coordinator

The Help Desk Support Group at Willis is at the forefront of the development of the business and is recognized as a key driver of competitive advantage.  This provides exceptional opportunities for our team to participate in wide variety of projects and activities.

 

Title: Support Coordinator

Reference code:  0058-4510-US

Type of position:  Full time

Location:  Nashville, TN

 

JOB SUMMARY:

We currently have an open position as a Support Coordinator in our office located in Nashville, Tennessee for 3rd shift. The Support Coordinator position serves as the primary contact for Willis employees and customers regarding technical questions, concerns and problems.  Utilizing technical and customer service skills to satisfactorily resolve end-user issues with products and services.  Provide feedback and innovative suggestions for solutions to improve service and to reduce support call volume.  Proactively follow-up with customers and escalate issues as necessary.  Input and update service documentation into the call request system.



JOB QUALIFICATIONS:

To qualify, you must have an Associate’s Degree or better in a computer-related field or equivalent work experience.  A+, Network +, MCP, or MCSE a plus.  Previous customer service experience is preferred.  The ideal candidate will be detail-oriented and will possess excellent troubleshooting and analytical problem solving skills as well as excellent written and verbal communication skills.  Must possess knowledge of PC hardware, Windows XP operating system, VPN remote access connections, Active Directory, Citrix, and the world-wide web.  An understanding of TCP/IP, WINS and DNS is required. VMS/VAX and MS Office support experience is a plus.  A positive, flexible and professional team player who thrives in a fast-paced environment will be well-suited to our team.


Willis offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k and an employee stock purchase plan as well as many other options to full time employees.

 

Additional information on Willis may be found on its web site: www.willis.com.

 

 

Do more. Be more. Realize Your Potential.

 

Willis is an EEO/AA employer who supports Diversity.



 


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