Customer Service Opportunities
Staffmark is currently seeking well qualified applicants for call center oriented customer service roles with several companies in the Greater Nashville and Brentwood areas.
At Staffmark we focus on “The Match" and place you in the best opportunity that fits your experience, qualifications, and personal vision. Candidates must have the ability to communicate effectively, do so over the phone and problem solve well. Candidates must have experience and proficiency in utilizing computers and Microsoft 2000 or higher, analytical skills to review paperwork, troubleshoot issues, and manage all available resources offered in training and on the job to ensure successful customer service. Other administrative duties may also be required as needed, the ability to multitask is imperative. Candidates must have the ability to type accurately and within required speeds for the specific role.
DUTIES AND RESPONSIBILITES THAT CAN BE EXPECTED:
-Interacts with customers to provide information in response to inquires about accounts, products, and services.
-Handles and resolves customer complaints, special orders, or returns in-store or via phone or mail.
-Provides effective customer service. Interacts with customers by phone to ensure the best service possible.
-Answers customers' questions regarding product or service and operation or maintenance.
-Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
-Receives and processes orders, provides information concerning pricing, changes in service, and discontinuance. May solicit sale of new or additional services or products.
-Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records.
-Adjusts complaints concerning billing and/or services rendered.
-Refers complaints of product or service failure to appropriate departments for investigation.
-A combination of three to six months of directly related training and/or experience is typically required for carrying out the responsibilities for this job.
-Investigates and corrects errors, following customer and company records.
-Coordinates customers' service needs with other departments as required ensuring customer service.
-May receive orders, resolve complaints about billing, and explain how to use product or service.
There are both temporary and temp to hire positions. All applicants should have the permanent, long-term, in mind when pursuing these roles. Positions are in the range of $10 - $12 hourly, with a possible consideration of increase once rolled over. Various work schedules and shifts can be considered to include 1st and 2nd shifts, overtime as needed is crucial, and that flexibility is requested. Dress code is business casual. We partner with numerous employers that offer customer service/call center opportunities, please be patient with us as we become a resource to you in your employment search. We are anticipating openings to be available and new training classes to start between December 2009 and January 2010. We are beginning the recruiting processes now so that we can move you through the application process as quickly as possible when the time comes.
Please note the formal application process is preferably electronic:
Qualified applicants should email their resumes to [Click Here to Email Your Resumé] AND complete Staffmark's online application at www.staffmark.com.
***To satisfy the online application you can use the following method while visiting www.staffmark.com:
From the main home page of staffmark.com click on the locations tab. You will see a map of the continental United States. Click on the state of Tennessee and that will show a list of all the Staffmark locations within the state. Please find the Brentwood Branch in the list and click on the “Apply Online" link. That will bring up the formal application. While completing the application you will be asked to enter specific skills you have acquired, please enter any and all skills, but be sure to enter “CUSTOMER SERVICE", code number AD003, in order to express your interest in our customer service related opportunities specifically.
***We will contact applicants as we can match you up to any available opportunity. Please don’t forget to also email your resume to [Click Here to Email Your Resumé] with “Customer Service" as the subject line of your email.
Staffmark offers our employees one of the most comprehensive benefit programs in the industry. Our benefits package includes: medical, dental, vision, 401k, short-term disability, holiday and vacation pay.
Staffmark is an Equal Opportunity Employer.