New Customer Relations (NCR) Representative

Description

---

New Customer Relations (NCR) Representative

---

About Us:

Today, UroMed is a leading national service provider for Urological, Incontinence, Ostomy, Diabetes, and other disposable medical supplies. Our mission and commitment still hold true to providing customer service that makes a difference. Many of UroMed’s employees are users of these very same products. Almost 20% of UroMed’s Customer Care Associates or one of their family members has some form of disability. UroMed brings understanding and expertise when working with you.

UroMed provides only the highest quality products from the leading Name Brand manufacturers. Outstanding service starts with providing only the highest quality of products that perform to your expectations. UroMed partners with suppliers that continue to lead the way with new innovative products that improve performance and enhance daily living.

UroMed provides products and services for individuals that are covered by Medicare, Medicaid, and many Insurance Providers. UroMed will accept the assignment of your insurance when providing you service with our products. This means we will verify your insurance coverage, deliver your medical supplies then, bill your insurance for the cost of the products.

Reports To:

V.P of Sales and Marketing/NCR Manager.

FLSA Status:

Exempt.

Summary – New Customer Relations (NCR) Representative:

Work with the Field Sales Representatives, Inside Sales Representatives, referral sources and retail customers in order to initiate the process for submitting prospective customers. This includes providing support for referrals and/or patient retail calls from states that are handled from within UroMed by Inside Sales Representative.

Responsibilities - New Customer Relations (NCR) Representative:

• Support Field Sales Representatives, Inside Sales Representatives in order to effectively work toward sales and company goals.
• Contact prospective and past customers in order to gather information to further facilitate sales of company products and services.
• Develop and maintain solid inner-office rapport with referrals from each territory. Display professionalism when working with those referrals and customers, relaying a sense of confidence to outside contacts regarding the company’s ability to provide quality service.
• Maintain proper follow up with prospect leads generated through Field Sales referrals, Inside Sales referrals, incoming calls, live chat contact, and inactive customer files.
• Generate sample requests accordingly and as indicated per sample policy and/or per referral account preference as approved by V.P. of Sales / NCR Manager.
• Apply technical knowledge of company products and services to best meet customer needs.
• Maintain appropriate records, scanning physician referral forms and/or any other paperwork received for prospective accounts into MedForce program.
• Maintain updated, organized files on all accounts in Saleslogix program.
• Communicate with Documentation Department accordingly – providing all information required for the Intake Process.
• Understand and support company policies and procedures in order to provide proper and effective service to all customers.
• Assist and resolve customer complaints in a timely manner. Notify management of problems, especially those unresolved, offering suggestions for improvement in hopes to prevent future incident.
• Attend product in-service training when available in order to maintain and gain further knowledge of products and services provided by the company.
• Assist in the training of co-workers as assigned.
• Perform other related duties as assigned.

Requirements

---

New Customer Relations (NCR) Representative

---

Physical functions - New Customer Relations (NCR) Representative:

• Use of keyboard and / or mouse for data entry /minimum of 25 WPM data entry.
• Extended sitting at desk – up to 4 hours at a given time and increments totaling up to 8 hours per day.
• Use of office equipment such as fax, printers, projectors, and scanners.
• Extended phone use - up to 4 hours at a given time and increments totaling up to 8 hours per day.
• Ability to use manuals and / or internet for research.
• Ability to process and mail correspondence up to and including printing, sorting, stapling, folding, stuffing envelopes, and labeling.

Skills - New Customer Relations (NCR) Representative:

• Oral Communication Skills
• Organization
• Written Communication Skills
• Professionalism
• Sales Technique
• Presentation
• Customer Relations
• Reading Skills
• Customer Service
• Time Management
• Technical Communications
• Math Aptitude

Education/training - New Customer Relations (NCR) Representative:

• Degree: High School Diploma or Equivalent

Experience - New Customer Relations (NCR) Representative:

• Prior industry-related experience, sales experience, or customer service experience required.