About WTH

WTH, America's largest cruise agency, continues to be a leader
in the travel industry. Our strength comes from over 25 years
of industry experience, and from our team of talented, passionate
professionals. It's our people who have created industry-best
brand partnerships, innovative technology, and relationships
with the most recognizable and influential suppliers.

 

Why Work Here

• America's Largest Cruise Agency

• Fun Career

• Dynamic & Diverse Environment

• Paid Training & On-going Education

• Health Benefits & Paid Time Off

• Great travel discounts - See the world!

We don’t just sell thousands of dream vacations every
year – we take them! Make WTH a part of your future.

 

Customer Care Representative Position:

Whether you have been in the travel industry already, or you
are excited about beginning a career in travel, we have a FUN
contact center position for you! Our Customer Care Representative position
offers a consistent, competitive hourly wage of $11/hour. Working
in our Virginia Beach contact center, you will help fulfill our customer’s
vacation dreams. If you enjoy learning about travel destinations,
talking to customers on the phone (who are calling YOU), and
the benefits of being in the travel industry, apply to WTH and
reserve your seat now!

Primary Function:

Achieve performance goals consistently and in accordance to
WTH quality standards when booking incoming calls from company
supplied leads in a polite, professional and knowledgeable manner.
Work in a team environment and maintain a professional, high-spirited
attitude.

What does my day look like?

• Handle 3 - 4 inbound calls per hour from clients wanting
to book cruise vacations.

• Follow Customer Care call scripting reflecting our
Customer Connection sales methodology.

• Book and confirm vacation reservations in our proprietary
reservation system and/or with the appropriate travel supplier.

• Ensure reservations are accurate and completed in a
timely manner.

• Attend team meetings and/or training sessions as needed.

 

Apply today to become a Customer Care Representative at WTH… 

                  We Can Take You Wherever You Want to Go!

What skills or experience should I possess to be successful
in this role?

• Must be able to work a flexible, full time schedule of 35-45 hours per week between the hours of 9:00AM ET and 1:00AM ET, including possible evenings, holidays, and at least one weekend day.

• High school Diploma or Equivalent plus 2-3 years working
experience including at least 6 months of customer service or
sales experience

• Great communication skills

• Ability to type 25-30 words per minute and familiarity
with Microsoft Office, Internet searching and other software
programs

• A positive attitude, enthusiasm, organization skills,
dependability and be highly skilled in customer service

• Attention to detail and accuracy

• Ability to work in a fast paced environment and adhere
to scheduling and call volume requirements

• Be a team player with the ability to thrive in a fun
environment

• Willing to learn new product information and seize opportunities
to expand your knowledge of the travel industry

• Successful completion of a background check required