Admission Advisor Assistant

 
Founded in 1995, Embanet is an integrated, full service provider of online program design and development, marketing and enrollment and technology support services for postsecondary educational institutions. The Company provides mission critical services that allow its clients to generate new revenue streams through the launch of online programs and to effectively deliver technology support services to maximize student satisfaction and retention.  Embanet's services allow its clients to focus on their core expertise of building their reputation as leading institutions in higher education.  Embanet has over 200 employees, partnerships with over 50 colleges and universities offering more than 40 degree programs

An Admissions Advisor Assistant is responsible for booking appointments for potential students to speak to an Admissions Advisors concerning enrollment into graduate degree programs for working professionals for prestigious US universities. This is accomplished by making out-bound warm sales calls (no cold calling) to prospective students who have requested information after responding to internal, targeted marketing campaigns.

Responsibilities:

• Make outbound calls to prospective students with the goal to have them book an  appointment to speak to an Admissions Advisor
• Answer phone calls for assigned programs
• Meet assigned call volume targets and kept appointment objectives
• Provide administrative support to assigned Admissions Advisors/Supervisors
• Follow-up with students who are in the application process
• Timely and accurate input and update of  the customer relationship database
• Maintain productivity, efficiency and communication quality targets
• Dedication to continuous learning and performance improvement
• Employee will work standardized shifts Monday to Friday as per individual program need, between the hours of 9am and 9pm (there will be exceptions to this where required by the program). The standard shifts start at 9am and the second shift starts at 12:30 pm. Employees traditionally work 2 late shifts per week.

• Four year degree preferred
• Exceptional relationship building skills
• Previous true inside sales (outbound) experience 
• Excellent verbal and written communication skills
• Excellent organizational and interpersonal skills
• Excellent PC skills including Excel and Sales Database use (knowledge of SalesLogix a plus)