Field Service Technician

• • Provide preventative maintenance and repair services at customer establishments in accordance with established procedures and techniques, using proper tools, test equipment and replacement parts.
  • Supervise equipment installation/performance checkout at customer locations. Instruct customer’s personnel in the operation and proper use of the equipment.
  • Comply with all health and safety codes and procedures as mandated by Arjo policies, customer requirements and regulatory agencies.
  • Establish and maintain positive and cooperative working relationships with customers and all Arjo. personnel. Assist sales personnel in marketing all Arjo equipment (joint calls, in-services, sales leads).
  • Meet agreed upon revenue goals for the sale of all products and services marketed by Arjo, Inc.
  • Provide services to customers in accordance with the terms, conditions and responsibilities stated in Arjo’s published warranty and maintenance contract policies.
  • Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by Arjo. and others.  Participate in training seminars, meetings and on-the-job training programs. Demonstrate an understanding and an ability to apply concepts and knowledge obtained from these training and skill development sources.
  • Accurately prepare and submit on schedule all required reports.
  • Maintain expenses and required inventory within guidelines and limits established by the Service Branch Manager.
  • Perform other related duties as assigned.

EXPERIENCE:

• 2-4 years hands-on related technical experience including exposure to selling or sales techniques.  

EDUCATION:

• Undergraduate degree in a technical discipline or equivalent.

SKILLS:

• Strong verbal and written communication skills.
• Ability to recommend/sell products and services based on observed client needs.
• Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating system and Microsoft Office applications.

PHYSICAL REQUIREMENTS:

• • Must travel as required to customer sites (overnight travel amount will vary depending on the territories to be covered); must reside within the assigned territory; must be able to operate an automobile (valid driver’s licensed required).
  • Must be able to decipher data from computer-generated reports, software programs, technical manuals and written correspondence.
  • Must be able to wear required personal protective equipment (including biological/chemical protection) when potential hazards exist on customer sites. 
  • Must be able to complete series of inoculations when required.
  • May be required to own and maintain a vehicle that is suitable for the performance of his/her job.  Vehicles used for this purpose must be approved by the employee’s Manager and shall not be more than six (6) model years old and generally shall not have more than 150,000 odometer miles.
  • The job requires driving an automobile and possession of a valid driver’s license.
  • Major tasks require the use of hands, legs, and feet.
  • Sitting, standing and/or walking for up to eight plus hours per day.
  • Environmental exposure precautions as designated by client (isolation precautions, vaccinations, etc).
  • Frequently required to use hands to finger, handle or feel objects, tools or controls.
  • Ability to effectively use a mobile phone, PC, keyboard and mouse.
  • Frequent bending/stooping, squatting and balance.
  • Must occasionally utilize hand tools to connect and operate test instrumentation to monitor equipment function.
  • Must be able to respond to inquiries and communicate with others in writing and via telephone.
  • The employee must have use of hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; speak and hear.
  • The employee must occasionally lift and/or move up to 100 lbs.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • It is not possible to routinely offer the employee assistance in doing the job through use of technology or personal assistance.

   

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.