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Customer Service Manager-Aftermarket

Oldenburg Group Incorporated

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Job Snapshot

Location:

900 W. Breitung Avenue
Iron Mountain, MI 49801 ( map it!

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Other Pay:

Based on knowledge and experience

Employee Type:

Full-Time

Industry:

Manufacturing
Industrial

Manages Others:

Yes

Job Type:

Customer Service
Manufacturing

Education:

4 Year Degree

Experience:

3 to 8 years

Travel:

Up to 25%

Relocation Covered:

Yes

Post Date:

10/30/2009

Contact Information

Contact:

Debbie Bohn

Phone:

(715) 362-1400

Description Manages the Aftermarket web site, sales staff, plant personnel and supply chain.

Confers with manager to assure customer service objectives are consistent with business plans and objectives. Develops customer service policies and coordinates related functions. Directs and coordinates customer service programs and activities. Explains company's service programs and how use of programs can promote customer relations and sales. Directs employees engaged in customer service who may provide product support, investigate, evaluate, and settle complaints and other related programs. Analyzes reports of findings and recommends response to customer service issues considering nature and complexity of the issue. Directs the activities and actions of subordinates to ensure customer service issues are handled correctly. Prepares activity reports for evaluation by management.

Requirements

- Strong leadership skills.

- Strong communication skills both written and verbal.

- Ability to understand technical concepts from limited information (electrical, mechanical, hydraulic, pneumatic, and others), describe in writing the technical concept, operational concept, and how the concept meets customer requirements.
- In depth working knowledge of Mircrosoft Word and other MS Office programs.

- Government contracting background is preferred.

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