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SERVICE ADVISOR -US

Stewart & Stevenson

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Job Snapshot

Location:

Farmington, NM 87401 ( map it!

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Employee Type:

Full-Time

Industry:

Industrial
Other Great Industries

Manages Others:

Yes

Job Type:

Installation - Maint - Repair

Education:

High School

Experience:

3 to 7 years

Post Date:

11/5/2009

Contact Information

Phone:

www.stewartandstevenson.com

Ref ID:

131

Description POSITION SUMMARY
Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.

ESSENTIAL FUNCTIONS
* Serve as primary point of contact for all customers from initiation through completion of the service job.
* Communicate status of service job to customer, including description, status, and cost of work being performed.
* Assign service jobs to Technicians and oversee job progress to completion.
* Ensure all required parts and supplies are available to Technicians in order to complete service job.
* Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
* Ensure quality control of complete process.
* Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Requirements QUALIFICATIONS
High School Graduate or General Education Degree (GED) and/or three to seven years related experience

* Ability to utilize the available time to organize and complete work within given deadlines.
* Ability to communicate in writing clearly and concisely.
* Ability to communicate effectively with others using the spoken word.
* Ability to take care of the customers' needs while following company procedures.

SKILLS & ABILITIES

Computer Skills
Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards service system preferred.

Certificates & Licenses
N/A

Other Requirements
Prior customer service experience in an automotive or heavy-duty engine repair environment preferred. Prior supervisory experience preferred.

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