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Company Overview 

Possibilities at work.

CORESTAFF Services is focused on potential. Our goal is to create opportunities for talented people to excel and strategies to help companies grow and prosper.

We were formed in 1993 by combining the strengths of 12 successful staffing service companies across the country. In 2008, we went global – bringing the strength and expertise of our parent company, Impellam Group plc, to bear on behalf of our clients. As one of the top 20 staffing firms in the world, we are reinventing the way staffing works.

Today we serve thousands of companies through a nationwide network of regional and local branch offices as well as on-site client locations, providing everything from immediate job searches to full management of a company’s labor procurement strategy.

Smart companies choose CORESTAFF for full-time, direct hire, temp-to-hire and temporary employment services because of our proven commitment to remain a leader in the staffing industry. Smart people develop careers with CORESTAFF because we have outstanding benefits and deep regional experience in top markets.

When it comes to human capital, we're in the business of possibilities.

Learn More about CORESTAFF Services
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Job Description 

JOB RESPONSIBILITIES:

·         Initiate the RMA procedure upon customer request

·         Ensure that orders are entered correctly and timely into the tracking system according to
          the work procedures for the Customer Account Representative (CAR)

·         Provide all relevant information to customers (Order Status, RMA, AWB, Discrepancies,
         (etc)

·         Responsible for archiving all documents/ customer information correctly

·         Ensure that the administration kept by the order desk is in correspondence with the
          administration of the customer (Market Unit/Operator)

·         Monitoring the delivery performance, as agreed in the WLA, for inbound and outbound 
          shipments

·         First Customer Contact for solving questions and discrepancies.

·         Respond to the customer inquiries within the agreed lead-time 

·         Monitor monthly delivery report

·         Ensure Customer Satisfaction and Professionalism in Customer interaction

·         Ensuring that the SDM is well informed about operational issues and unsolvable issues
          regarding orders.

·         Resolve receiving discrepancies from customers for units delivered to the RLC

·         Monitor overdue items from customers (according to work procedure)

·         Tracking and tracing of shipments upon request

·         Ensure that the customer profile is updated

·         Advance Replacement Reconciliation

·         Prioritize shipments when necessary

 

 


Job Requirements 

CORE/CRITICAL COMPETENCIES:

 

·         Good oral and written communication skills

·         Customer oriented / focused

·         Accurate

·         Flexible

·         Ability to work in teams

·         Pro-active

 

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

·         Experience in a Customer Service Environment

·         High school degree

 

 

 

 

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