Job Snapshot
Location:
Fort Worth, TX 76104
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Industry:
Consumer Products
Electronics
Sales - Marketing
Job Type:
Customer Service
Sales
Banking
Experience:
At least 5 year(s)
Contact Information
Description
Large distribution company in Tarrant County is looking for an executive leader to be responsible for ensuring the highest level of customer service. The Customer Service Director is a role model and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum customer service excellence goals. This person will direct and oversee all aspects of customer service policies, objectives, and initiatives. He or she will also develop and establish procedures and policies governing customer correspondence and the care of customers.
Requirements
To be successful, you must have an innate ability and desire to delight customers, above and beyond the call of duty.
The ideal candidate will have:
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A Bachelors degree and a proven track record of at least 5 years of experience managing a customer service focused environment, Call Center leadership highly preferred
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An intimate knowledge of customers' wants and needs
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The ability to develop, analyze and execute on metrics needed to manage and obtain the highest level of customer service excellence
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A positive attitude and the ability to motivate people
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Excellent communication and interpersonal skills
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Strong analytical and organizational skills with the ability to plan and prioritize your own work and the work of others
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Calmness under pressure
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The ability to make sound decisions
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Strong desire to take ownership, be accountable and engage in position requirements
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Experience writing training procedures
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A passion for establishing and maintaining effective employee relations
Interested and qualified candidates should click on the APPLY NOW button to submit a cover letter and résumé (salary requirement is requested).
AA/EEO/M/F/D/V
Our employees enjoy competitive pay and benefits, a business casual dress environment, a state of the art facility in which to work, and an experienced management team with vision and a passion for growth.
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