Patient Registration/Scheduling Manager

Summary:  Oversees Scheduling/Patient Registration staff as well as Outreach Specialists.  Coordinates the scheduling team to ensure a smooth process of scheduling and registration for our patients that are seen at Family Health Center.  Manages the Outreach staff and its functions to assist the community in obtaining our services.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

●    Performs all the duties of the Scheduling/ Registration staff.

●   Builds providers schedules in EHS System Administration and revises, as needed. 

●   Responsible for all aspects of provider scheduling maintenance.

●    Coordinates and facilitates training and staff meetings.

●     Designs, implements, evaluates, and revises (if needed) processes and procedures to ensure efficient and effective working systems for the Scheduling/ Registration and Outreach departments.

●    Ensures that Providers are being scheduled according to the current templates.  Updates and distributes templates, as needed.  

●    Responsible for completing payroll and performance evaluations for direct reports. 

●    Investigates and resolves complaints.

●    Participates on committees, as assigned by director.

●    Sets department and individual goals and assists staff in meeting them.

●    Plans and executes staff development programs.

●    Supervises scheduling/ registration and outreach staff. 

●    Develops, implements, and evaluates policies/procedures/protocols in area of responsibility and ensures they are up-to-date.

●     Updates orientation program, as needed, to assure each new employee receives an effective training period that prepares the staff member for performing the job functions accurately and effectively. 

●    Participates in the care and upkeep of department equipment and supplies.

●    Schedules and assigns scheduling and registration staff.

●    Delegates appropriately to the Lead Scheduler. 

●    Participates as a member of the management team and attends all meetings as required. 

 Supervisory Responsibilities                                               

 Manages members of the scheduling/patient registration team in addition to the Outreach

 Specialists. Is responsible for the overall direction,  coordination, and evaluation of the Patient

 Registration and Outreach Department. Carries out supervisory responsibilities in accordance with  the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and  training employees; planning, assigning, and directing work; appraising performance; rewarding  and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience                                             

Bachelors Degree in Business or Healthcare, or related field from an accredited college or university plus a minimum of five (5) years of related management experience; or an equivalent amount of education and experience.  Must have experience in working in scheduling/patient registration preferably in an ambulatory care center.

Computer Skills                                            

To perform this job successfully, an individual should have a minimum of an intermediate level of knowledge of using the internet, utilizing Excel spreadsheet software, and Microsoft Word software. Must have intermediate level of knowledge of utilizing Outlook software to manage schedules and communicate through the use of email to various recipients.  Must have experience working with software designed for scheduling/patient registration or an electronic healthcare system.