Are you looking for a part-time position?

Do you want to work where you can make a difference?

If yes, please join our United Way team!

 

Every hour of every day, people in our community are searching services, from substance abuse treatment to care for a child or aging parent. With thousands of community agencies providing health and human service programs, finding the way through this maze can seem insurmountable. Where does a person start? With 2-1-1.

 

United Way of Asheville & Buncombe County, Inc. is looking for a 2-1-1 Referral Specialist, to work part-time, 25 hours a week, Monday-Friday, 1:00 p.m. to 6:00 p.m. shift. We are also looking for a 2-1-1 Referral Specialist to work on an as needed basis (PRN). The ideal candidate must be dedicated, reliable and detailed oriented with strong customer service and computer skills.

 

Part-time 2-1-1 Referral Specialist

 

Responsibilities:

• Provide information and referral services in accordance with AIRS (Alliance of Information and Referral Systems) Service Delivery standards

• Respond to requests for information from callers

• Provide referral services to callers (including assessing needs, identifying appropriate resources, indicating organizations capable of meeting those needs, and providing enough information about each organization to help inquirers make an informed choice.)

• Actively support callers in gaining needed services by advocating and providing intervention on their behalf as appropriate

• Provide follow-ups with callers according to protocol

• Engage in risk assessment and link callers with crisis intervention services as appropriate

• Follow protocol for provision of telephone coverage for 2-1-1 contract agencies, including connecting callers with on-call personnel and communicating changes in schedules as needed

• Maintain accurate records of client information and referrals given on each call

• Maintain an acceptable level of call handling and customer service performance in accordance with 2-1-1 training and AIRS standards

• Assist as assigned with daily 2-1-1 operational tasks including but not limited to: resource database maintenance data entry and creation and dissemination of contract agency on-call schedules

• Demonstrate and maintain proficiency in effectively using 2-1-1 software and equipment

• Participate in regular 2-1-1 training and supervisory meetings as scheduled

• Maintain communication with supervisor concerning barriers, changes, gaps, problems or issues in the information and referral system

• Participate in United Way activities as scheduled or requested

 

• Bachelor’s degree in Social Work, Sociology or related field or High School diploma with related work experience 

• Knowledge of health and human services in 2-1-1 service area desired

• Effective communication skills

• Proficient computer skills

• Patient, non-judgmental and tolerant of the diverse values and beliefs of callers

• Ability to work in a busy environment

• Respectful of the confidential nature of the information and referral service 

• Ability to speak Spanish desired

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive pay of $10.50-$11.50 an hour and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To Apply:

No phone calls or walk-ins please! To respond to this opportunity, please go to:

https://administaff.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=55410

Administaff is not a staffing agency. In fact, most of our listings presented are great full-time or part-time opportunities with small- to medium-sized companies. By delivering HR services such as recruiting, payroll and Administaff can help its clients focus on what they do best. And because we have the inside track to these firms, you'll have a jump on your next career!

Administaff is proud to be recognized: Most Admired Companies, Fortune 1999, 2000, 2001 and 2002, Fortune 500, Platinum 400 and Forbes.

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