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• Answers inbound telephone calls from clients, consistently providing high-level, professional communications utilizing excellent sales and service skills for incoming sales and customer service calls to protect and generate additional revenue for the company.
• Effectively communicates with customers to ascertain their needs and determine the most appropriate action or product. Handling calls in the most effective way to result in a sale and eliminate the need for customer to call back.
• Documents calls and issues in data base
• Provides feedback to management and other team members regarding information obtained form customers concerning competitive information, marketing feedback, and any other critical information that may benefit the company.
• Makes calls to participants and other vendors
• Inputs data information into system and creates necessary correspondence through email and other means
• Accurately enters customer information into the computer and documents calls and issues in database.
• Fulfills price requests from internet sites or telephone inquiries
• Forwards pertinent information to appropriate facility via computer or fax transmission
• Lead tracking from initiation to result
• Prepares report on sales activities
• Follows up with client calls by sending literature via mail and using a call back system to attempt to close sales
• Provides information to carriers via fax or email to increase turn-around times

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