Customer Service & Sales Associates provide service and sales support to our client's customers in areas such as billing inquires, payments, credits, fraud alerts, product sales and mortgage servicing.  Due to recent project growth and new client programs we have openings for Associates to work in claims, service, and sales. We also have a need for English/Spanish bilingual candidates who will earn an extra $1.00 /hour.

A Customer Service & Sales Associate:

•  Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance in all situations.
• Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Writes clearly and informatively; Edits work for spelling and grammar; Documentation to follow clients guideline; Able to read and interpret written information.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.  Meets clients’ specific quality standards.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• A passion for customer service with sincere desire to resolve customer questions and concerns.

• Ability to apply common sense understanding to carry out instructions.

• Ability to work in an ambiguous environment as well as to resolve problems involving a few concrete variables in standardized situations.

• Self motivated with the ability to drive personal performance

• Sales experience is a great benefit and preferred

• Excellent verbal and written communications skills
• Ability to multi-task, use multiple sources of information, and prioritize
• Ability to work flexible hours
• High School diploma or equivalent
• 20 WPM typing ability with at least 85% accuracy 
• Previous customer service or call center experience is preferred
• Previous banking, financial, or collections experience is ideal
• Familiar with computers and a Windows operating system environment
• Succesfully pass criminal background check

ENGLISH/SPANISH BILINGUAL CANDIDATES SHOULD APPLY TODAY

Applications are also taken at our Recruiting Center 3043 Boones Creek Rd., Suite 102, Johnson City, TN.  (just a ½ mile north off I-26, exit 17).

Job Hotline: (423)283-5023