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Company Overview

SunTrust Banks, Inc., with total assets of $189.3 billion on December 31, 2008, is one of the nation’s largest and strongest financial holding companies.

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Part-time Bilingual Customer Service Rep (32.5hrs w/ Benefits)    Apply for this job now!
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Job Description

This PART-TIME BILINGUAL position: Handles inbound service calls from customers, while looking for sales referral opportunities for personal banking products and services.  Answers customer questions within set standards.  Resolves problems and complaints customers may have about banking products and services. Trains on SunTrust products, systems, policies, STOLI sales skills and other procedures, customer service and referrals.  Handles routine inbound service calls from customers, makes sales referrals within set productivity standards.  Resolves customer problems and complaints with assistance.

This position will begin on November 30, 2009

7455 Chancellor Drive location

Training will last for approximately 4 weeks.
The TRAINING HOURS are 8am-3pm Monday through Friday.

Once the training has been completed the possible shift hours are: 
PART TIME - 32.5 hours with 1-hour flex start time
Available schedules fall between the hours of 6am and 10pm, but are subject to change based on business needs. Saturday or Sunday is required, but is subject to change based on business needs..



Job Requirements

 

Minimum Requirements:

Bilingual (English/Spanish) 
High school or GED equivalent;
1 year customer service experience with demonstrated sales ability.
Availability and flexibility to work a schedule within the hours of 6am-10pm and weekends. 
Excellent communication skills
Computer PC skills
Proven job stability.
The ability to be bonded, and undergo the successful completion of a criminal background check, and drug screen.

Preferred Qualifications:

1 year Inbound Call Center Customer Service


 

Posting Expires 11/18

 

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