Retail Sales Associate/Management Trainee

General Function:

Assist the manager and store associates to achieve sales objectives and to maintain the facility.  Develop general store management and operational skills. 

Essential Responsibilities:

• Operations Management
• Demonstrate a “customer first" mentality
• Assist Manager in leading store activities to achieve objectives of the Store’s business plan
• Assist in merchandising to ensure approved products and signage are displayed in accordance with approved plan-o-grams.  Ensure shelf price labeling and full store objectives are met
• Achieve inventory turn objectives while optimizing in-stock levels. Implement product changeovers.  Ensure obsolete inventory is minimized and RTV’s are completed timely.   Maintain system inventory data integrity
• Aid in teaching and executing selling programs.  Ensure associates are selling additional products, services and warrantees to all Customers.  Track performance
• Understand and stay focused on all controllable expenses to control costs while driving the business.  Evaluate performance compared to plan and to benchmarks
• Prepare store for daily opening and closing; stock inventory; perform general housekeeping duties
• Wear proper Personal Protective Equipment and follow and enforce all safety rules and regulations           

Sales and Customer Service:

• Assist in achieving commercial sales initiatives:
• Work in collaboration with the Commercial Account Manager
• Generate leads for commercial customers through in-store prospecting and telemarketing
• Provide follow-up and service commercial customers
• Greet customers in person and on the phone; determine their needs and answer questions
• Practice add-on selling and up selling
• Operate computer to complete sales transactions
• Installing batteries; perform tests, tune-ups and tech work
• Load, drive, and make deliveries, or arrange deliveries via third party delivery companies
• Supervisory Functions</b>
• Assist with selection and training of store associates
• Perform supervisory duties of store manager in the absence of store manager
• Delegate tasks, validate completion and ensure policies and procedures are being followed
• Function as a leader by acting in an influential and persuasive manner.  At the same time, be a team player and individual contributor doing whatever is necessary to help attain company goals
• Positively contribute to growth and development of team through training communication, recognition and support

• Minimum H.S. diploma/equivalent and at least one year retail experience, or equivalent combination of education and experience
• Ability to communicate concrete and abstract ideas and understand and communicate directions using both oral and written means.  Ability to make presentations to small groups of employees/customers
• Demonstrated ability to work with minimal direction as a resourceful, independent problem solver.  Must be able to analyze fact and circumstances and make decisions within limits of standard or accepted practices
• Ability to perform simple math calculations such as addition, multiplication, percentages
• Ability to handle multiple projects/tasks and meet deadlines
• Ability to work in multiple store locations
• Must be able to work a flexible schedule to meet the needs of the business including peak seasons, special events, and have an awareness of how the store is operating in the manager’s absence
• Valid driver’s license and clean driving record preferred.  Required for driving positions
• Must be (or have ability to become) forklift certified if applicable