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Company Overview 

NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant — to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.

To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.

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Job Description 

NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.


  Principle Responsibilities
         
  • Answer incoming emails and/or chats from client and/or customers in a professional, polite, and courteous manner.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records in required systems.
  • Follow up in a timely manner to ensure customer satisfaction.
  • Understand all programs, systems, and procedures.
  • Track daily emails and/or chats.
  • Maintain diplomacy and tact when dealing with complex or challenging emails and/or chats.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.
 


Job Requirements 



 

  • High School Diploma or General Education Degree (GED) certificate.
  • Previous customer service and/or call center experience with advanced email skills preferred.
  • Bi-lingual (Spanish) a plus.
  • Proficient personal computer skills, including Microsoft Office.
  • Excellent interpersonal, written and oral communication skills.
  • Ability to work in a team fostered environment.
  • Ability to prioritize and organize work in a multi-tasked environment.
  • Ability to adapt to a flexible schedule.
 
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
 
Work Environment:
Office environment
Ability to lift and / or move 20 pounds
M/F/H/V/EOE/AA
 
 

 

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