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Customer Service Representative - Parma
11/4/2009
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Job Overview

map it!US-OH-Cleveland N/A Full-Time Retail
Sales - Marketing Not Specified Req'd Travel: Not Available
Company: Aaron's, Inc.
Location:
Base Pay:
Employee Type:
Industry:
Manages Others:
Job Type: Customer Service
Sales
Retail
Req'd Education: Not Specified
Req'd Experience: Not Specified
None
Relocation Covered: Not Specified
Contact: Not Available
Phone:
Email: Send Email Now
Fax:
Ref ID: C070003

Company Overview

Aaron's, Inc., is publicly traded on the NYSE under the symbol AAN, with over $1.5 billion dollars in annual revenues. Founded in 1955, Aaron's is the nations fastest growing retailer of furniture, appliances, computers and electronics with over 1,550 stores. Aaron's Sales & Lease Ownership, Rimco, Custom Wheels and Tires, Aaron's Office Furniture, MacTavish Furniture and our Franchising Group are a few of the operating groups that make up the Aaron's family of businesses.

Job Description

 
Basic Function
Responsible for maintaining administrative organization, customer files and processing customer transactions.  Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store.  Plays key role in the upkeep of the showroom floor as per the first up system.
 
Reporting
Reports directly to the Sales Manager
 
Primary Responsibilities
  • The Acquisition and Maintenance of Customers
  • Accept and process current customer payments
  • Process Order Forms and references
  • Input customer information into the store computer for new lease agreements
  • Update customer information and account status in the store's computer system
  • Answer incoming telephone calls and route them to appropriate person-as per the first up system.
  • File and maintain customer folders and records
  • Assist customers on the showroom floor
  • Direct customer opportunities immediately to the Sales Manager-as it relates to sales and service.
  • Maintain the appearance and organization of the customer transaction counter
  • Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management
  • Maintain regular mailing campaign
  • Other tasks as assigned by management
 

Job Requirements

Position requires
Excellent interpersonal skills are required for daily customer contact
Professional appearance
Computer operations ability
Good communication skills
Excellent organizational skills
Excellent telephone etiquette
Strong sales skills-showroom and telephone
High energy level
Able to lift 50 lbs.
 
Pre-employment
Successful reference check and verification, drug screen, criminal background investigation and required testing
 
 

*Benefits that Aaron's can offer you.

  • Incentive bonuses
  • Vacation, sick and holiday pay
  • Referral bonus
  • 401K plan
  • Group medical & dental coverage
  • on-going training & development
  • Life insurance
  • FIVE day work week, SUNDAYS OFF

  • Employment contingent upon the completion of a national criminal background check, driving record check, pre-employment drug screen. All management positions require at least 2 years of college or 2 years of management experience.

    *Benefits may vary for Franchise stores

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