Company Profile:
Inspired imagination and achievement. That's what distinguishes the Lockheed Martin career experience. We invite you to explore opportunities with a systems integration leader that is all about defining the future with the technical solutions that change our world in real and measurable ways. At Lockheed Martin, what you achieve makes a difference on a global scale.

You will join those who are making our world safer, smarter and better in areas as diverse as aerospace, commercial information management, intelligent transportation systems business enterprise solutions, software and systems development and beyond. Lockheed Martin technology is there at the moment of truth for some of our most vital institutions on earth. You can be too. Achieve all you can imagine with a Lockheed Martin Career.

Emergency Communications Specialist

Description:
This position provides emergency response coordination and preparedness support for the Centers for Disease Control and Prevention (CDC), Atlanta, GA. As a global leader in public health, CDC is the nation's premier health promotion, prevention, and preparedness agency. This position is located in the Coordinating Office for Terrorism Preparedness and Emergency Response (COTPER), Division of Emergency Operations (DEO), Atlanta, GA. DEO provides CDC’s core Incident Management Structure to coordinate and execute preparedness and response activities. This position is responsible for emergency response coordination and preparedness activities within the Division of Emergency Operations (DEO), and serves as an initial point-of-contact within an emergency operations center providing 24 hour a day/7 days a week all-hazards public health watch support, incident emergency alert, notification and escalation, incident management support, and support for emergency incident drills, exercises, and actual emergencies. Watch staff duties: The Emergency Communications Specialists are the primary telephonic and electronic communications operators for the Centers for Disease Control and Prevention (CDC) Emergency Operations Center (EOC). Primary duties:

a. Serve as the initial point of contact between DEOC, supported Centers, Institutes and Offices (CIOs), outside agencies, health officials, and the public.
b. Screen all calls and either provide the requested information, transfer the call to a technical expert or Duty Officer/Communications Coordinator, or forward a message as appropriate.
c. Document all calls in the operations database by type, caller, etc., and record the specific action taken to satisfactorily accommodate the caller.
d. Provide weekly, monthly, quarterly, and annual reports on volume and general categories of calls.
e. Liaison and coordinate with other CDC call center operations (e.g. public response hotline, clinicians information line).
f. Generate a Daily Duty Call Log, and assist the Duty Officer/Planning and Information coordinator in the development of a Daily Situation Report.
g. Monitor television news broadcasts and relay important stories and developments to the Planning and Information coordinator or Duty Officer.
h. Monitor operations journal and report significant events to the Duty Officer.
i. Monitor all electronic mailboxes and alert the Duty Officer of information requiring action.
j. Monitor NOAA weather alerts, and report impending conditions to the Duty Officer.
k. Test the satellite telephone and external hotlines on a daily basis.
l. Update emergency notification contact lists.
m. Update, when required, protocols and procedures related to triage of incoming calls.
n. Become proficient in the use of the Dialogic Communicator and / or any other future CDC alert and notification system to initiate alert and notification procedures when directed by the Duty Officer.
o. Become proficient in the use of remote devices to update digital time and display systems
p. Become proficient with documentation of calls in Peregrine Call database system, and any other future call system database adopted by the CDC DEOC.
q. Become proficient with DEOC Database Support System (DDSS) for Triage support and Protocol Guidance.
r. Become proficient with CDC Preparedness and Workforce Management System (PWMS).
s. Meet CDC internal and federal external training and education requirements established by federal mandate or the CDC including NIMS and ICS.
t. Route important operational calls directly to leadership, as necessary, and IAW protocols.
u. Maintain a Shift Change Log for briefing the oncoming shift and participate in shift change operational briefings with the Duty Officer.
v. During a response, serves as an action officer that follows up on critical actions on behalf of the Duty Officer and Operations Officer.
w. Other duties as assigned.
x. Available by phone 24/7, and able to perform shift work as required.

Qualifications:
Call center experience with some Emergency Management Experience - Emergency Operations Center preferred.
Knowledged of emergency response or emergency response related programs, policies, and/or procedures.

A Total Value package.

There is much to be said about the Lockheed Martin Total Value
package. Part of the package involves a commitment to develop
top talent from within as well as provide access to a wide range
of training programs and services. There is also the opportunity
to work in exceptional environments marked by: Project
Significance * Quality People * Recognition * Learning and
Development * Internal Career Mobility * Competitive Pay * and
Excellent Benefits.

A commitment to your work/life balance.

Part of the Lockheed Martin experience includes a focus on
work/life satisfaction. We offer programs and policies that
include: Flexible/Alternative Work Schedules and Casual Dress
at many locations * Telecommuting * Tuition Assistance *
Employee Assistance Program * Fitness Centers * Birth/Adoption
Leave * Domestic Partner Benefits * and Adoption Assistance.

Lockheed Martin Corporation, an advanced technology company, was formed in March 1995 with the merger of two of the world's premier technology companies, Lockheed Corporation and Martin Marietta Corporation.
Headquartered in Bethesda, Maryland, Lockheed Martin employs about 140,000 people worldwide and is principally engaged in the research, design, development, manufacture and integration of advanced technology systems, products and services.
As a lead systems integrator and information technology company, the majority of Lockheed Martin's business is with the U.S. Department of Defense and the U.S. federal government agencies. In fact, Lockheed Martin is the largest provider of IT services, systems integration, and training to the U.S. Government. The remaining portion of Lockheed Martin's business is comprised of international government and some commercial sales of our products, services and platforms.

Salary/Benefits: N/A

Job Location: N/A

Job Number: 143344BR

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