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About Us
At CIGNA, we believe good health benefits everyone. That’s why we’ve made it our mission to improve the health, well-being and security of every individual we serve. And while we can't fix the entire health system overnight we're doing everything in our power to make it better. Because when we do we help people (and the companies they work for) perform better and lead more fulfilling lives. That’s good for everyone. See for yourself when you view our PLEDGE.
App Development Sr Specialist
OVERVIEW
This individual will serve as a senior technician in the frontline production application support team within the Clinical IT Technical Services Organization. This will be accomplished through working with technologists whose performance objectives are to provide best in class break/fix and light enhancements support for Clinical IT application suites. This individual will also be responsible for developing key metric reporting and completing project activities in order to provide continuous improvement in the efficiency and trouble shooting skills.
RESPONSIBILITIES
Responds to service tickets and service requests within established time-based
requirements.
Supports applications supported by Clinical IT to ensure optimal reliability.
Coordinates with internal and external CIGNA resources as necessary to isolate and
troubleshoot issues that result in service disruption or outage.
Notifies customer and management of the status of disruption and estimated time of
completion if known.
Maintains internal reporting metrics to track outages and assist with future problem
resolution.
Works with Clinical IT Asset Teams to determine root cause and to implement permanent fix
as soon as feasible.
After hours support may be required depending on when disruption occurs and impact of the
disruption.
Work with application programmers, architects and business analysts to understand
technical and business needs.
Eliminate manually intensive activities through improved processes and technologies.
Work across multiple projects, allocate time appropriately and meet assigned deadlines.
Research and evaluate alternative solutions and make recommendations to obtain
efficiencies and cost
effective solutions.
Demonstrate diverse set of technical and application maintenance skills to ensure
maximum stability and support of existing and new Clinical IT Applications.
Work with Clinical IT organization and business partners to ensure application availability to
support evolving business needs.
Build and manage relationships with IT Operations partners, as well as business partners to
optimize application performance and results.
Communicate effectively and timely with peers and management within Clinical IT as well as
business partners as appropriate regarding application and environment support changes
impacting external areas.
Ensure applications stay current with all compliance requirements..
Compensation
CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.
Requirements
- At least 5 years or more of solid work experience in IT.
Knowledge of SAS in the open systems required (desktop/server environments) a plus.
Technical background in Oracle, SQL, UNIX Scripts, PL/SQL, C++.
Effective communication and collaboration abilities in a highly matrixed environment.
Experience with TWS and CA7 distributed and mainframe batch scheduling tools.
Desired experience with Mainframe Platform, Mid-Range Platform, Windows Desktop
Platform, Windows Server Platform, UNIX Client/Server Platform, Internet/Intranet (Web)
Platform, E-Commerce/EDI.
Strong analytical, creative problem solving and project management skills.
Candidates should possess excellent organizational skills to facilitate the coordination and
completion of multiple and varied projects.
Knowledge of the type of clinical programs currently offered by CIGNA would be helpful (but
not necessary)..
CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.
CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.
At CIGNA, we are committed to providing our customers with employee benefits, expertise and services that improve the health, well-being and productivity of their employees. CIGNA’s people are the key to our success in a changing and increasingly competitive marketplace. The collective skills, behaviors and work experiences of all CIGNA employees enable us to make a real difference in the lives of our members. We seek the most talented and creative minds in the industry to develop innovative solutions our customers value and consumers expect.
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