Prime Therapeutics LLC (Prime) is an innovative and emerging leader in the pharmacy benefit management (PBM) industry. Our mission is to provide the highest quality care and service for our members and empower clients to make informed decisions in health care management. Our strategy is to integrate pharmacy and health management for clinical, financial and ultimately member gain. We proudly serve over 14.6 million members across the United States.
If you are looking to make a difference in the lives of others, along with opportunities to develop and advance your career, come join our rapidly growing and dynamic company. We are headquartered in Eagan, Minnesota with major locations in Nebraska, New Mexico and Texas.
Job Summary:
The Customer Service Agent will assist and support members and clients with a positive and proactive approach to ensure that member issues are resolved the first time in a professional and caring manner. This position requires effectively communicating benefit information to subscribing members and participating pharmacy networks in an inbound Contact Center environment.
Responsibilities:
Cultivate customer trust by providing members and pharmacies with accurate information regarding benefit plans to assure member and client satisfaction and accurate claims processingReceive incoming calls from customers in accordance with department standards and other verbal and written training memorandumsMake outbound calls as needed regarding member benefitsMaintain professional and courteous communication resulting in high call qualityInvestigate and resolve phone inquiries in a timely manner. Forward escalated calls as needed to Senior Service Agents or SupervisorsFollow proper procedures for accurate and timely documentation of customer concerns and other related issuesMeet and/or exceed departmental employee performance standardsMaintain Guiding Principals and demand the highest standards of conduct from self and othersOther duties as assignedBasic Qualifications:
High School Diploma or equivalent requiredOne year of Customer Service experience
Preferred Qualifications:
Strong PC Skills with the ability to navigate multiple Microsoft Windows systems simultaneouslyCollege courseworkCall center experience Ability to communicate in a professional and effective manner Outstanding problem solving and critical thinking skillsWHY WORK FOR PRIME?
At Prime Therapeutics, we attract the brightest people — those who want to be involved, empowered and rewarded for their achievements. We value people who are ambitious, adaptable to change and dedicated to excellence. We look for candidates who embrace creativity, challenges and collaboration.
Our work facilities are modern, clean and provide our employees with the most up-to-date technology. We have a high-energy, fast-paced culture where we value new ideas, build teamwork, drive results and celebrate our accomplishments.
Prime offers a competitive salary with bonus incentives. In addition, Prime provides an excellent benefit package including: medical, dental, vision, company paid life insurance, company paid disability insurance, generous Paid Time Off, 401(k) with a two component match, tuition reimbursement and more.
We are proud to be an EOE/AA employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.