Collector - Call Center - Full Time - Starts 11/9/2009 - 7826

Description Responsibilities

Responsible for contacting past due customers to negotiate payment arrangements that benefit both the company and the customer.

Make outbound collection calls via telephone to negotiate mutually agreeable payment arrangements with past due customers.
Manage a workload of 500-600 accounts.
Negotiate and document account information simultaneously.
Maintain approximately 30 calls per hour - 240 calls per day, department standard.
Utilize credit bureaus and account information as well as locator searches to contact customers.
Perform skip tracing with persistent follow up.
Adhere to collection laws and internal guidelines.
Analyze customer financial information.
Other related duties as assigned.

Requirements 6 months -2 years relevant experience
Ability to input and interpret data
Excellent communication skills, a confident and courteous voice tone and ability to handle irate customers effectively.
Excellent organizational skills
Basic math and reading skills
Basic PC (Windows Operating System) and keyboarding skills
Ability to manage multiple tasks
Assertiveness and confidence

Preferred:
Sales / negotiations experience
Call Center / Collections experience

How To Apply

Please visit our website at www.alliancedata.com/careers.html to apply.

Compensation and Benefits

Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
Conditions of Employment

All job offers are contingent upon successful completion of drug screen and background checks.

About Us

Alliance Data (NYSE: ADS) and its family of businesses is a leading provider of loyalty and marketing solutions derived from transaction-rich data. Through the creation and deployment of customized solutions that measurably change consumer behavior, Alliance Data helps its clients to create and enhance customer loyalty to build stronger, mutually beneficial relationships with their customers. The Company manages millions of customer relationships for some of North America's largest and most recognizable brands, helping them grow their businesses and drive profitability. Headquartered in Dallas, Alliance Data employs approximately 7,000 associates at approximately 50 locations worldwide. Alliance Data is a leading provider of marketing-driven credit solutions, and is the parent company of Epsilon®, a leading provider of multi-channel, data-driven technologies and marketing services, and LoyaltyOne, which owns and operates the AIR MILES® Reward Program, Canada's premier coalition loyalty program. For more information about the company, visit its web site, www.AllianceData.com.

About Our Team

As part of the Alliance Data team, you'll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where you'll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, you'll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform.