Ajilon is an equal opportunity employer providing information technology services. With over 15,000 employees worldwide, Ajilon is a company full of opportunities and exciting new challenges. If you're an IT professional looking for exciting, new opportunities, look to Ajilon Consulting. As a frontrunner of IT services, our people are always in demand. Our clients span a wide variety of industries, so you'll benefit from a challenging, varied environment. At Ajilon Consulting, we don't just invest in technology, we invest in people.
Description of Role Provides quality customer service to all Service Desk customers.
Activities include a high level of customer contact, call logging, problem escalation, and problem resolution. Interaction includes other Information Technology departments, Operations, PCG Business line departments, Corporate Users, other third party help desks, and hardware technicians.
Contractor Specialist Job Description
Specialist: Provides exceptional client support to all Client Support Center clients on technology related issues. Develop strong understanding of the business and can relate problems to business impacts. Understand when to place a sense of urgency and will escalate critical problems to management. Maintain a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. Maintain required performance standards for both quality and quantity, and recommend ideas for improving service levels and procedures.
Responsibilities Include:
Learning and maintaining technical and business knowledge to support clients.
Asking how the reported issue impacts the client's business.
Independently resolving most client issues using available resources.
Escalating calls to appropriate support group and ensures escalation effort resulted in recovery of time.
Escalating client calls to management when appropriate.
Following through on commitments to clients.
Personally contributing to overall team objectives and flexibility with work schedule and when needed.
Demonstrating an understanding of the various systems and the related trouble shooting procedures
Actively responding to call queues by managing call time and re-prioritizing effectively.
Identifying and recommending changes to our tools, process and documentation.
Sharing learned knowledge with team members
Creating a positive image of the Client Support Center through interaction with clients, vendors, and team members.
Please reply with an MS-Word copy of your resume
Due to client restrictions, local MN candidates only please
Specialist Skill Requirements
Superior customer relation skills
Excellent analytical and problem solving skills
Adaptable to changing priorities, tasks, and work schedules to meet customer services standards
Ability to handle multiple problems/calls simultaneously
Work under pressure and time constraints
Effective written and verbal communication skills
Detail oriented
Knowledge of hardware/software terminology and concepts
Strong team player
Minimum 1 year technical call center or support experience
4-Year College Degree preferred.
Please send your resume in word format to Send Email Now" href="mailto:Send Email Now"> Send Email Now">E-mail for confidential consideration.
Salary/Pay Rate:
$15.00 - $17.00 /Hour
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