About Us
At Volt Workforce Solutions, we connect talented people with respected companies. Every day, leading global employers ask us to present them with talented candidates for their most in-demand positions. Volt offers you unique access to these employment opportunities, matching your skills with intriguing projects and cutting-edge technologies. Employment options — from contract and contingent, temporary-to-direct hire, and direct placement — are designed to support your availability and career requirements. Comprehensive benefits programs and training opportunities further empower employees to contribute their best ideas and insights.

With locations and opportunities across the U.S., Canada, Europe and Asia, Volt is a Fortune 1000 leader that has been helping leading companies locate the right people for over 50 years. To learn more about our diverse opportunities where your talents can make a world of difference, view our current postings below or connect with your local Volt office.

Volt Workforce Solutions, divisions of Volt Management Corp. and Volt Technical Resources, LLC.
Call Center Supervisor
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Description:
Are you a call center manager dedicated to agent development and call center improvement? Our client in Texarkana is looking for a improvement driven manager to join their team.


Position Summary:



As a key member of the Call Center, you will be responsible for supervising and leading assigned account team(s) of inbound and/or outbound agents including staffing, performance management, reporting, counseling, and maintaining account quality.



Essential Functions and Responsibilities:


  • Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating corrective or disciplinary actions
  • Track and measure individual and team productivity and quality results

  • Drive improvements in overall service levels, transactional efficiencies & cost management

  • Provide assistance and/or on-the-job training

  • Analyze, summarize and/or reviews data; report findings, interprets results and/or make recommendations

  • Ensure adherence to company policies

  • Manage and motivate call center staff to meet performance goals

  • Analyze and verify agent knowledge level

    Requirements:
    Required Experience and Skills:

  • Thorough knowledge of call center operations

  • Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met

  • Demonstrated ability to interact with peers, senior management and other departments in a professional manner

  • Strong organizational, leadership and interpersonal management skills

  • Demonstrated communication skills both written and verbal

  • Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff

  • Ability to work in a dynamic fast paced atmosphere

  • Ability to coordinate activities or tasks of people and groups

  • Ability to maintain confidentiality

  • Demonstrate ability to make a decision by using logic to identify key facts, explore alternatives and propose quality solutions

  • Demonstrate ability to communicate information and ideas clearly, and concisely, in writing and verbally

  • Ability to take instructions from management and ensure follow up

  • Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet).

  • Ability to speak, read & write in English


    Volt is an EEO.

    Location: Texarkana, TX

    Type: DIRECT

    Duration: Direct

    Pay Rate: DOE

    Contact:

    Volt Technical Resources
    [Click Here to Email Your Resumé]
    Volt Workforce Solutions
    12007 Research Blvd., Suite 103
    Austin, TX 78759
    PH: 512/219-6070
    FX: 512/219-6059


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    Job Information
    Reference ID:
    300286-8459-20-251314

    Company:
    Volt

    Location:
    map it!US-TX-Texarkana

    Status:
    Full-Time

    Salary:
    N/A
    DOE

    Job Category:
    Customer Service
    Telecommunications
    Contact Information
    Company:
    Volt

    Email:
    Send Email Now

    Phone:
    512/219-6070

    Fax:
    512/219-6059
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