Kelly IT Resources® specializes in providing companies around the world with information technology professionals. We are a part of Kelly Services®, a US-based Fortune 500 company and a global staffing industry leader. Our vast network of branch locations allows us to provide consistent, quality service to IT professionals and customers worldwide.
Current Opening for a Contract Enterprise Architect working in Irving, TX.
The ideal candidate will work within and across practices and organizations to oversee leading-edge contact center/telephony technology, design, or application solutions that result in profitable revenue growth and improved customer satisfaction.
This position requires expertise across a broad set of technologies and trends in the contact center environment to support a globally diverse enterprise. This will include, but not be limited to
Genesys call routing Genesys Outbound Contact Solution Genesys Voice Portal Genesys CCPulse Genesys Configuration Manager Contact Center Reporting CTI middleware integration with Business Applications, such as CRM, ERP (Enterprise Resource Planning), Workforce Management, Message Boards, Outbound Dialing and Voice/Data Monitoring and Recording apps VOIP Voice network design Telephony Carrier based routing applications Siemens HiPath ProCenter 7.0 Products that interface with the Genesys and ProCenter product suites Knowledge of Siemens HiPath 4000 Knowledge of Cisco CallManager and IPCC (helpful but not required) Create, maintain and distribute Infrastructure support documentation as required.
7 to 10 years experience developing and supporting Contact Center technologies
Well rounded experience in multiple contact center technology domains including Call Routing, Self Service solutions, Work Force Management, Quality Monitoring, and Customer Management applications Direct application support experience is required in the areas of voice applications design, inbound call centers, outbound routing, reporting, IVR, CTI, ACD, Quality Monitoring, and call management systems
Demonstrates and applies comprehensive knowledge of Project Management and the intricacies associated with telephony and contact center projects
Experience contributing to telecommunications technology strategic planning efforts
Possesses a thorough knowledge of advance 800, toll free, network offering, IXC and LEC network offerings. Knowledge of carrier Intelligent Network services from companies such as AT&T, Sprint, Verizon or MCI/Worldcom, including toll-free service, network routing, call forwarding and network transfer.
Behavior Characteristics: PBX - Advanced Word - Intermediate Access - Intermediate Powerpoint - Intermediate
Please send resumes to
[Click Here to Email Your Resumé] for consideration, thank you.
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