Desktop Support Engineer
11/6/2009
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Job Overview

Company: PRC
Location: map it!US-FL-Palatka
Base Pay: N/A
Employee Type: Full-Time
Industry: Other Great Industries
Manages Others: No
Job Type: Information Technology
Req'd Education: None
Req'd Experience: None
Req'd Travel: Not Specified
Relocation Covered: Yes
   
Contact: Not Available
Phone: Not Available
Email: Send Email Now
Fax: Not Available
 
Ref ID: 14490605SP

Company Overview

Be PRC


What does it mean to be PRC? It's always learning. It's continually growing. And most importantly, it's enjoying everything you do. Our culture, our people, our environment, it all leads to a place that's beyond traditional. Come discover the fun, the benefits and the opportunities available - and see what being PRC is all about.


We are an equal opportunity employer with a commitment to diversity and value diversity at all levels. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes

Job Description

Serves as a central point of contact to complete end user and management requests in regards to problems or implementations at the desktop/workstation level.  

Applies understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department.


*  Responsible for maintaining, configuring, and upgrading computer systems.  Performs minor computer repairs and coordinates vendor support for more critical repairs.

*  Responsible for maintaining and updating hardware and software inventories on desktop and server equipment.  

*  Required to carry a cell phone/pager and be on call for emergencies.

*  Occasionally required to perform job duties outside of normal business hours.

*  Build and maintain positive relationships with customers and all internal departments to deliver a high level of service.

*  Physical movement of computer related equipment.

*  Meets or exceeds departmental metrics as established over time.

*  Must account for time daily in PRC's Project management/Time reporting system.

Job Requirements

Educational Requirements:

  • Bachelor's degree with a minimum of 3 years experience with computer operations required.  Related experience may substitute for college course work.

 

Professional Experience / Qualifications:

  • Experience in providing technical support for PC's and local area network preferred.  Two + years working in a Windows networking environment.
  • PC hardware knowledge (specifically Dell systems) with the ability to troubleshoot hardware issues and experience interfacing with vendor support organizations.
  • Firm understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment.
  • Experience in a Windows NT 4.0/2000/XP environment.
  • Proficiency with both using and maintaining MS Office suites.
  • Experience using Symantec Ghost or other related imaging software.
  • Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels.
  • Ability to discuss and diagnose problems with computer hardware/software with remote users.
  • Excellent troubleshooting and analytical skills.
  • Organizational and multi-tasking skills.
  • Very good interpersonal, writing, presentation skills. Ability to communicate with most levels of management and across functional lines

We offer competitive compensation (base + bonus) with PTO, Sick Time, Medical, Dental, Vision, Company Paid Life Insurance, Short & Long Term Disability, 401(k), Tuition Reimbursement and much more!

Come join our casual dress and fun environment today!

Learn. Grow. Enjoy! Be PRC!
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