2 1 1 Information and referral specialist
About Ceridian
Come to a company where your value has no limits. Come to Ceridian, a privately owned, global services leader, dedicated to helping organizations in many different fields optimize their human, financial and technology resources. We provide innovative solutions in such areas as benefits management, payroll processing, HR, employee productivity, work-life programs, corporate incentives and corporate expense management.
Ceridian comprises several, distinct operating businesses and two subsidiaries: Comdata and Stored Value Solutions (SVS). Comdata is a leading business-to-business provider of innovative electronic processing solutions—credit/debit cards, prepaid cards for payroll, and corporate purchasing cards for fleet, fuel and other needs. Stored Value Solutions (SVS) provides custom gift card solutions for a diverse set of clients including retailers, airlines, casinos and e-tailers. As a leading provider of magnetic stripe gift cards, SVS serves six of the top ten U.S. retailers and annually processes 1 billion transactions for 600 clients and their 580 million cardholders.
With a large number of locations in North America and the UK, Ceridian offers you an exciting network of opportunity. Our fast-paced, performance-oriented work culture gives you the potential to make an invaluable difference—for Ceridian, our customers and your career. Committed to diversity in the workplace, we are an EOE/AA organization, and as a military-friendly employer, we provide rewarding careers for current and former members of the military and their spouses.
Job Responsibilities:
- Conducts a professional telephonic assessment to determine 211 callers’ needs and match the needs with available community resources
- Provides referrals to appropriate resources (range of community resources includes but is not limited to: housing, food, counseling, health services, childcare, transportation, employment services, parenting)
- Understands and practices 211 policies and procedures
- Demonstrates a comprehensive understanding of community resources, organizations and resources
- Must be able to effectively use 211 database and internet to find and make appropriate referrals
- Ability to make judgments and provide callers with appropriate resources in a short time period or a crisis situation
- Documents activity using defined 211 documentation standards
- Chooses appropriate resources, referrals and educational materials
- Demonstrates strong customer focus with all users of the service
- Monitors all research, referrals, and additional materials sent to users
- Conducts follow up and quality assurance contacts on all cases where permission to do so has been documented
- Based on business needs, may be asked to take on special projects as requested
- Will be required to work other than scheduled hours during a local or national disaster
Qualifications: - Bachelor’s degree in human services, or related field, required
- Knowledge of the social work field preferred
- Ability and interest to learn information to has it relates to changing community leaves
- Excellent communication skills
- Team player
- Reliable transportation required, or reliable access to transportation required especially in the event of a local or national disaster
- Excellent PC skills including proficiency in Outlook, Word and Excel and good typing skills required
- Good customer service, business and technical skills
- Ability to multi-task and work in a fast paced, high change environment
- Creative and flexible
- All positions require fluency in English
- Some positions may require fluency in Spanish, Hmong, Russian or Somali
- Must be AIRS certified within 1 year of employment
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