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Global Headquarters: Nashville, Tennessee
North American Headquarters: Kansas City, Missouri
Privately owned by management and investors
- Offers end-to-end solutions. Asurion creates it, develops it, sells it and services it. Service includes state-of-the-art customer contact centers in Evans, Colorado; Houston, Texas; Kansas City, Missouri; Nashville, Tennessee; Salina, Kansas and Moncton, New Brunswick, Canada; and one of the industry’s most advanced wireless technology repair and reverse logistics center located in Smyrna. Offices are also located in Dallas, San Mateo and Singapore.
- Recognized as Ernst & Young Entrepreneur of the Year and as the Association for Corporate Growth’s Emerging Growth Company of the Year
- Largest provider of wireless roadside assistance services in North America
- Largest provider of wireless handset insurance programs in North America
Learn More about Asurion
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| Sr. Dynamics AX Level 2 Administrator |
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Primary Responsibilities:
The Application Administrator is responsible for providing second level support for diagnosing and debugging application issues. Strong knowledge of infrastructure environments as well as various application technologies enables the Application Administrator to troubleshoot complex application issues working closely with application development and production support teams. The support covers multiple lines of business and a wide range of software and hardware platforms.
Qualifications:
Act as an escalation point for unresolved Level 1 application issues.
Work closely with the application support teams and other operations support areas to resolve escalated issues.
Update run book documentation and known error database on a continual basis to ensure run books are current and enable L1 resolution.
Communication with technology and business partners
Translating Application support issues into service impact assessments
Work with Incident Management on the resolution of Application specific items with service impact and direct Incident Management to engage vendors where necessary.
Work with the Application Development Group, Infrastructure Support, and Change Management on resolution of escalated issues that require Application modifications.
Participate in Change, Incident, Event and Problem Management processes as needed.
Provides and supports a viable BCP strategy, including participation in regular contingency testing.
Assist with automated solutions
Knowledge and theory of principles for project management
Responsible for supporting multiple project lifecycles
Identify, evaluate and recommend monitoring points
Identify and audit against specific policy/standard/process deficiencies within the global organization and develop and drive cross-functional correction strategies in conjunction with L1
Reporting, analysis and recommendation of updates within the product lifecycle
Evaluate application releases in conjunction with release management and ensure defined requirements have been met.
Analyze failed releases and determine permanent solutions to prevent reoccurrence.
B.S. in Computer Science or equivalent degree plus a minimum 2-4 years of professional experience
Minimum of 2-4 years of IT Administrator experience supporting Production, Development & QA systems within an enterprise environment
Strong analytical, debugging and troubleshooting skills
Strong interpersonal, communications, organizational and time management skills
Thorough knowledge of Operating systems (Microsoft Windows, Solaris, Redhat Linux) and related technologies - DNS, NFS, AD, TCP/IP, VMWare and blade technology
Experience with c
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